Deepa Deo Email & Phone Number

Thane, Mh, In

Thane, Mh, In

Mumbai, Maharashtra, India

Airoli

Shared the responsibility of handling Procurement activities for multiple locations that included Celle (Germany), Singapore and Malaysia.Helped in organizing training's for the team, based on the Qualification Matrix.Helped in conducting health related sessions.

Got promoted as an analyst with effect from 01st July 2008...

Got opportunity in WNS as a Sr.CSA for a Pilot project called Invoice Adjustment for our client - FedEx Germany,The Job profile includes handling customer claims/queries,The claims are all addressed in German language initiating the capability to understand the claims and provide an optimum solution, thus facilitating customer service,Also gained the experience in translating the various job aids relating to the process provided by the clients from German to English and vice versa,Also undertook training for the new staff recruited for the process in German,This further initiated the skills of maintaining the various training records and preparation of Training Schedules without disturbing the regular flow of the process,Key Responsibilities: Successfully transitioned the Invoice Adjustment Process from Germany to WNSHandled conference calls on a weekly basis single-handedly with German Clients exclusively in German language,The main focus of these calls was to justify the errors committed by the agents thus facilitating the better understanding of the process and achieving the ultimate objective of Customer Satisfaction,Analyzed the customer complaints feedback and eventually counselling the agents on their errors,Undertook the Quality Analysis thus ensuring minimal errors and client satisfaction,Maintained Quality Records in order to obtain ISO certification for the process,Was granted access to solve High Value cases of esteemed customers of FedEx,Organized monthly team meetings for the agents working on the process. The main aim being to provide a common platform to raise their complaints and grievances,Prepared Productivity Report on a monthly basis which formed a part of discussion during the conference calls,Handled the Screening rounds of interview before the candidate appeared for the final round with the clients,

Got recruited as a Tele-marketing executive to handle the business expansion plan in the European market,The main countries that were focused were; Was successful in obtaining leads from various publishing companies in UK for data management services and data processing,Was also successful in obtaining the contract of Loyalty Partners from Germany,Key Responsibilities: From making cold calls to various organizations to the execution of the project obtained if any,Translation of the various legal documents from German to English and vice-a- versa,Translation of the Company's Website from English to German,

Maintaining daily findings of concurrent audit and preparation of reports to be sent across to the Zonal Manager,Filing of returns for clients,Recording the transactions, maintaining books of accounts and preparation of Balance Sheet,Ensuring smooth flow of transactions within the banks through Concurrent Audits,Facilitating Revenue generation for the bank through Revenue Audits,

M.Com, Business

Masters in Commerce

Education record

Professional