March 2013 – Present; American Express Pvt. Ltd., New Delhi as Business Analyst (BFSI Domain)As Business Analyst (BFSI Domain), I am primarily accountable for developing Logic & Codes for Applications. For Service Delivery Operations my key roles involve Release Management, Incident Reporting & Analysis, Change Management, Network Infrastructure and Configuration Management.I spearhead end-to-end delivery of projects on reconciliations and balancing & controlling for GL- SL systems ensuring smooth operational flow along with on time deliverables. For process enhancement, I conduct detailed research & analysis and based on gaps identified, I provide suggestions for various in house reconciliations tools in the BFSI domain.Also I prepare and implement the Project Management suite on SharePoint for the team. With focus on cost optimization for clients and client requirements I supervise project management activities encompassing areas of development of project charter, project plan and quarterly reports of the platform performance with respect to cost and growth.

CONSULTANT Insurance domainProject: Tenix Solutions ~ Role: Business Analyst ~ Application: NOVA & IMES (Infringement Management System)My key roles involved understanding and gathering requirements and accordingly developing business requirement specification, service design documentation and software design description.I tracked and maintained RTM; developed UI screens; worked towards Service Architecture Description & Interface Design Description. As Team Lead, I provided support in developing Logical Data Model. Based on analysis I proposed solutions and changes for identified gaps. For exceptional user experience, I imparted training to end users on Applications use. Application: Guidewire, DuckreekDescription: Claims Guidewire applications support Property & Casualty, workers compensation & Commercial Specialty InsuranceI was primarily accountable for requirement gathering, analyzing & identifying the business process gaps and accordingly proposing solutions and new requirements & changes. I work towards preparing BRD, FSD, Test Scenarios and Test case documents - Functional test cases & Regression Test Cases. (Types of testing involved - System, Functional and Regression Testing). My roles also involved tracking and preparation of change control documents. I worked in coordination with onsite project teams for reviews across different geographies.Duckreek-My key roles involved preparation of User guide & Business Model for Duck creek tool, LIDP/Vantage; conducting gap analysis and requirement gathering. I worked on preparation of test scenarios, test cases and functional test plan. I significantly contributed towards execution of System, Regression and Functional Testing with experience on Duck Creek application “CLM Business Process”.I closely monitored all phases of SDLC and ensured end to end delivery within defined time, cost and quality parameters. Imparting training to end users, Wireframes and UI development were also part of my job role.

Associate Consultant- INSURANCE DOMAINProject: INGENIUM~ Client: Birla Sunlife Insurance ~ Role: Associate Consultant (Business Analyst) Domain : Insurance (Life Insurance) ~ Application: INGENIUMDescription: Ibexi Solutions Private Limited consulting project involved to incorporate New IRDA guidelines and rules in the existing application.As Associate Consultant I was primarily conducting Gap Analysis and accordingly developed solution. Based on gathered requirements I prepared BRD/FSD, test cases and executed SIT, Functional and Regression Testing, UAT. I regularly interacted with clients and based on their feedback customized the Software Solution. Also I generated weekly/ monthly/ quarterly reporting of project analytics.