Assistant Manager-Customer Support (Exports)
• Enquiry Generation, providing quotations, Follow ups for the same and interaction with the clients from South East Asia regions in order to close the order.• Maintaining database of Active Contacts, analyzing the customer’s requirement through the web enquiries and proposing the solution accordingly.• Providing company’s introduction with upgraded product range time to time to the customers, consultants, contractors and to the direct OEM’s or through the representative offices sales people.• Techno commercial Negotiation, Finalization of Order and collection of payment.• Coordinate with the customers for booking billing & collection as per the commercial norms.• Maintaining Cash-flows, Budget reports and MIS database based on details collected from the respective regions.• Responsible for preparing and managing all Exports related documents including CI & PL, shipping instructions etc. required for the shipments despatch/ delivery.• Coordinate with the Logistics for the air/ sea freights based on the volume of the consignments.• Preparation of Proforma Invoice as per the buyer’s order to get the LC/ advance payment.• Responsible to get the feedback as well as complaints from the customers for ISO purpose and to provide after sales services with root cause analysis.• Coordinating with the Engg. Team and the Production in order to find the best solution against any Technichal issues raise by the customers.• Looking after some important on going projects, correspondence for them with the reputed overseas organisations. • Attended dealer meets/ seminars and exhibitions to get interacted with new as well as existing customers for maintaining smooth business relationship.• Attended guest visitors for their trips to Delhi or outside Delhi several times.
