Deepa Gopal Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru Area, India

• Provide the first point of leadership/escalation for all issues on team• Interact with client on transactional issues• Multi-task in a fast paced environment, without compromising on customer delight• Adherence to all meeting schedules and scheduled conference calls• Provide support on process training to new team members to improve their performance levels• Compliance with all process guidelines and review daily key operational variables.• Meet all targets that are assigned in accordance with SLA’s productivity , turnaround time and accuracy.• Update Manager on process performance and critical people issues• Identify potential areas for process improvements and highlights to operations manager• Identify potential people issues amongst the team and resolve the same on a proactive basis• Provide process problem resolution assistance to team via calendarised one on one’s and coaching sessions• Provide feedback to team members and assess performance of team members and conduct performance appraisals• Hold regular team meetings with team members to ensure that there is constant flow of information and knowledge spreading