Deepa Gupta Email & Phone Number

Experienced customer support representative with a strong track record of providing excellent customer service. Skilled in handling customer inquiries, resolving complaints, and providing accurate and timely information. Possessing exceptional communication and problem-solving skills, with a customer-first mindset. Adept at multitasking, prioritizing tasks, and working collaboratively with team members to meet organizational goals.Key Skills:Customer serviceCommunicationProblem-solvingConflict resolutionActive listeningMulti-taskingPrioritizationTeamworkTime managementCurrent OrganizationCustomer Support Representative 15th Jul’2021 – Till DateConcentrix Gurugram, HaryanaNon-Voice Department• Handling customer queries on chat portal• Actively participate in team meetings• Identify and escalate priority issues to the Team Leader and Managers• Educate current and potential customers with product and service information• Achieve agreed KPIs and Objectives• Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution

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  Customer Service Representative

  Concentrix

  Jul 2021 - Present - Gurugram, Haryana, India

  Current OrganizationCustomer Support Representative 15th Jul’2021 – Till DateConcentrix Gurugram, HaryanaNon-Voice Department (international process)• Handling customer queries on chat portal• Actively participate in team meetings• Identify and escalate priority issues to the Team Leader and Managers• Educate current and potential customers with product and service information• Achieve agreed KPIs and Objectives• Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution

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  Delhi University

  Accounting