Building relationships with key senior stakeholders for strategic hiring.Creating and managing talent pools and networks to build a pipeline.Talent Mapping and identifying competitive key target individuals.Short-listing of suitable profiles, sourced through a portal.Client Handling, People management, Team handling.Enough experience of using Naukri, LinkedIn recruiter lite.Employee Branding.Ability to multi-task and operate effectively.Managing employee/candidate engagement and outreach and defining candidate value propositions.Passionate to explore new trends in recruiting the key target individual.

Leading Talent Acquisition operations for the consulting firms.Recruitment of Mid and Senior Level Profiles for different sectors like IT & ITES, Consumer Durable, HR and Administration. Introduced best practice processes in sourcing and assessment and knowledge management .Procurement and Negotiations of Licenses for Naukri ,Monster etc.Understanding and analyzing business requirements of Business Owners and Subject Matter Experts.Cross Training & Development of employees based on business needs and personal aspirations.

Providing Customer Support Training and Mentoring the Associates on Support Skills.Implementing & customizing Salesforce.com CRM within a defined scope, time frame and budget.Providing direction, motivation and training to the CS team for ensuring optimum performance.Providing technical consultation to the customers and updating with current technological advancements.Close co-ordination with Sales Management Team for ensuring smooth and profitable business services

Responsible for supervising and magnify the recital of a team including the areas of customer satisfaction, first call resolution and timeliness of support delivery. Monitoring and increasing the performance of the team in the areas of productivity, customer satisfaction and employee development, as well as enhance the goal of quality support by providing individual coaching feedback sessions and one-on-ones that focus on improving customer satisfaction, communication skills, and process ability.Staffing and hiring for the business through Friends for Hire program.