Deepa Jathar Email & Phone Number

Navi Mumbai, Maharashtra, India

Navi Mumbai, Maharashtra, India

Navi Mumbai

• P&L ownership of the Secured and Unsecured Lending Business of the Regional Centers• Ressponsible for driving Profitability & Quality of Business in the established centers and identifying areas for new set ups.• To develop business channels and manage relations with Key channel partners and ensure achievements of business targets along with creating a brand image of the company• To build and lead the sales team and ensure achievement of the target •… Show more • P&L ownership of the Secured and Unsecured Lending Business of the Regional Centers• Ressponsible for driving Profitability & Quality of Business in the established centers and identifying areas for new set ups.• To develop business channels and manage relations with Key channel partners and ensure achievements of business targets along with creating a brand image of the company• To build and lead the sales team and ensure achievement of the target • Implement channel support and promotional activities for each relationship including identifying opportunities for business development on a continuous basis Show less

Mumbai

• Looked after the entire Grievance Management for HDFC Life Insurance • Accountable for implementing Grievance redressal systems• Administered escalated complaints addressed to MD and banking Ombudsman• Trained and supervised the team for handling customer grievances in the most efficient and time bound way• Was an integral part of the audit conducted by RBI and IRDAHighlights:• Essayed a pivotal role in formulating & compiling Grievance Processes manual

Navi Mumbai

New business: Have been an integral part of the New business Team pre and post launch of business operations.• Co-ordinating with the vendor for scrutiny of applications and data entry of the same• Co-ordinating with the field force for pending documents and thereby expedite the issuance of policy• Assisting in identifying process gaps and transactions which can go under automation, initiating projects and fulfilling the same in order to formulate efficiencies.• Preparing MIS… Show more New business: Have been an integral part of the New business Team pre and post launch of business operations.• Co-ordinating with the vendor for scrutiny of applications and data entry of the same• Co-ordinating with the field force for pending documents and thereby expedite the issuance of policy• Assisting in identifying process gaps and transactions which can go under automation, initiating projects and fulfilling the same in order to formulate efficiencies.• Preparing MIS of business figures on a daily basisGroup Claims Settlement:• Served as a chief liaison for all Office Services Department across India.• Designed and documented processes for claims settlements in accordance with IRDA regulations.• Ensure that service issues of claims are resolved within the stipulated turnaround time (TAT) and claims are settled to the claimant• Supervised & administered IRDA audit for claimsGrievance Management:• Set up the Grievance Redressal mechanism for the disbursal of grievances aligned to the IRDA requirements• Managed the department vis-à-vis people, process , technology & quality. • Identify, analyze and prepare Root Cause Analysis of customer complaints. • Ensured continuous improvement in processes to reduce turnaround time, cost & increase productivity.• Drove Process improvements in IT and Non IT related areas in Customer & Sales support• Set in place a systematic procedure for MIS reporting for the organization management team• Ensured compliance with Statutory and Regulatory Guidelines & reporting on the same as required.• Recruited, built , coached and mentored team members thus ensuring motivation and high productivity.Independently handled the IRDA audit . Show less

Mumbai

• Handling Business support function for pan India for Group Corporate department• Understanding the benefits and requirement of the clients and accordingly coordinating with the actuarial department for generating quotes & valuation• Monitoring the quotes and valuation which are sent to the Sales manager and clients are correct in all respect• Ensuring the TAT’s are maintained and generating MIS for senior ManagementHighlights:• Successfully implemented Ladli- scheme… Show more • Handling Business support function for pan India for Group Corporate department• Understanding the benefits and requirement of the clients and accordingly coordinating with the actuarial department for generating quotes & valuation• Monitoring the quotes and valuation which are sent to the Sales manager and clients are correct in all respect• Ensuring the TAT’s are maintained and generating MIS for senior ManagementHighlights:• Successfully implemented Ladli- scheme introduced by Govt of India to promote girl child education. Show less

Mumbai

• Dealing with minor alterations i.e. Change of name, address, date of birth.• Making amendments to the existing mode of payment upon receiving intimation from the policy holder/Financial Adviser/ or bank.• Investigating complex cases for the Customer Retention Unit team in UK and providing the resolution for the same within the timescales set• Was Awarded the Star of the Month for the period June 2006 for consistently being one of the best performers by being above the team… Show more • Dealing with minor alterations i.e. Change of name, address, date of birth.• Making amendments to the existing mode of payment upon receiving intimation from the policy holder/Financial Adviser/ or bank.• Investigating complex cases for the Customer Retention Unit team in UK and providing the resolution for the same within the timescales set• Was Awarded the Star of the Month for the period June 2006 for consistently being one of the best performers by being above the team average with respect to productivity, quality, accuracy and product knowledge.• Was amongst the few selected for secondment to Prudential UK for a period of three months (July 2006-October 2006) • Assisted in the migration of transactions to Mumbai from Craigforth (UK) Show less

Pgdba, Diploma In Business Administration

Bachelor Of Arts (B.A.), Economics

Education record