Deepa Joshi Email & Phone Number

Chapel Hill, NC, US

• Drove architectural requirements and technical details on projects with customers moving to office 365. Be Technical lead on complex large projects handling multiple workstream and models. Solution, Design and plan.

• Assessed gaps and risk with data protection on various cloud platforms (O365, Azure) and mobile devices.
• Provided guidelines, design and deployment plan for AIP, Intune app protection policies and improve overall secure score of the organization.

• My role as Solution Architect within employee enablement assist engineering teams to design secure roll out of critical application such as office 365 services - emails, TEAMS, OneDrive, Office ProPlus part of platform.
• Wrote technical design, Architecture Blueprints and Strategic planning documents. Collaborate with security engineering team to implement Azure information protection services and enhancements.
• Provided guidelines and best practices on feature enhancements, roadmaps towards secure access to cloud office 365, Azure services

• Assisted various divisions of the client to design and lead hosting of on-prem applications, PaaS and SaaS services in Microsoft cloud services
• Optimized solution design for onboarding on-prem services to Office 365 focusing on Exchange Online, Skype for Business, TEAMS, OneDrive/SharePoint sites and Office 2016/ProPlus. Write technical design documents /.
• Assisted in review of security framework model for development of secure access to cloud services

• Lead Unified Communication services to gather functional and non-functional requirements, deliver technical solutions meeting enterprise standards for various initiatives, and assist successful project delivery along.
• Collaborate with Digital Transformation project to onboard Public cloud solutions; onboarding shared services to Microsoft cloud platform.
• Develop architecture/design documents through all phases of the solution delivery life cycle including design, build, and implementation.
• Develop evaluation criteria and make recommendations for the selection of the software and hardware components of the infrastructure.

• Delivered large and medium scale multi-national projects, Microsoft centric infrastructure and Office 365 engagements to various premium and enterprise client accounts.
• Subject matter expert on enterprise messaging and communication technologies such as Exchange, Lync, Office 365 and Azure. Demonstrate team leading with strong cross-team communication, impact results and awareness of.
• Working closely with premier customers to conduct business and technical studies, envision, plan, design, develop, integrate and implement information systems business solutions.
• Identify and document requirements. Provide advice on information systems strategy, technical solutions and service delivery.
• Knowledge share, participation in technical communities and involvement in operational activities and pre-salesProjects: O365 Fast Track / Concierge Program ADFS upgrade to version ADFS 3.0 Lotus Notes to Exchange.

• Deliver technical solutions to customers allowing them to maximize their investment in Microsoft Technology.
• Assist Microsoft partners and customers in delivery of high quality engagements around solutions, technologies and products in diverse client environments.
• Stabilizing and developing solutions using Microsoft methodologies in complex customer environments
• Plan, Design, Deployment and support of Infrastructure projects based on Microsoft platform
• Project Management of end-to-end solution delivery
• Account Management

Deliver, implement and manage technical projects for Premier Accounts in US Pharmaceutical Industry with migration of messaging environments. Handle technical issues and ensure problem resolution meeting expected standard for support quality. Be proactive on service improvements for Client IT support services as per ITIL standard framework.

Understand and address customer’s requirement / expectations for better support on Windows and MS Exchange environments. Handle technical issues of Premier customers in western region. Support and direct interaction with the customers acting as single point of contact with various Wipro groups. Consult the design, planning, implementation, configuration.

Handling Premier and Professional customers providing resolution to issues pertaining to specialization product – Exchange Server, Messaging Microsoft Product. Interactions with Development and Problem Control teams on product and process improvements focusing customer satisfaction. Participate in reporting product bugs, writing technical articles for.

Worked as Windows Systems Administrator / Team Leader - Maintaining around 10 Windows 2000 / Windows NT 4.0 servers and around 350 PCs in IDBI Bank Limited with Windows 98 / NT / 2000 and XP Environment. Support to FM team on operating systems, banking software’s like Finacle, Cashin, NSDL apps, etc. and all other application support, Network support.

Worked as Technical Trainee handling daily technical issues of the client IT infrastructure of around 10 Windows 2000 / Windows NT 4.0 servers and around 350 PCs DBI with Windows 98 / NT / 2000 and XP Environment.

Bachelor Of Engineering (Beng), Electronics Engineering, First Class

College - Shah & Anchor Kutchhi Engg. College - Chembur, Mumbai - India

Diploma In Industrial Electronics Engineering (-3 Years), Industrial Electronics Engineering, First Class

College - Swami Vivekanand Polytechnic - Chembur, Mumbai - India

Ssc

School - Pune Vidharthi Griha School - Ghatkopar, Mumbai - India