Deepa Kaur Email & Phone Number

Gurugram, Haryana, India

Gurgaon

Flair for conceptualizing, developing and implementing innovative practices for organisation improvement and growth. Excels in effectuating strategies aimed at operation and service excellence.Skilled change agent and a creative thinker. Indepth understanding of key levers in Collections, Sales & Marketing ,Financials, Co-ordination.Consistently demonstrated an exceptional performance in collections by ensuring adequate resources (processes, capacity and system support) to fulfill the targetsCurrently working as DGM and taking care of the entire collections portfolio across all the buckets and delivering 100% targets.Centralized the Entire Tele calling process for North, East, West & South across all the buckets.Strong process management and analytical capabilitiesOne point contact for Pan India Tele calling setup including audits, Call back Discrepancies, Business contingency planning.Competencies across different areas of collections-Unsecured Business, client relations ,Team Building, Strategy Planning, Business CentralizationExtensive experience with Business and Agencies developmentCentralized the Pan India Pre x Collection Management Process which will entail entire gamut of Collection Reviews, Training’s, Code of ConductKey Decisioning relating to the constant optimization and alignment of the efficiencies and the costs pertaining to the processes of CollectionsStrong team leader with proven skills in the arena of building, developing and nurturing result oriented teams

Managed Centralized Pre x for PAN India.Along with PAN India Tele calling, effectively managed Field recoveries for North.Managed a portfolio size of approx. INR 750 Crores.Managed Credit Cards Collections for New Regions for front end buckets and flows.Managed Pre X portfolio for PAN India. Handled a team of Approx 250 outsourced employees employed with various agencies Pan India.Strategize the collection process with an overall outlook of cost, manpower and number deliverables.Responsible for manpower distribution across all buckets and cities in North, East & West.Plan & review at all levels and functions to have better control of portfolio.Segmentation & allocation of portfolio under various strategies planned.Coordinate with different departments and branches (Service, Credit, Fraud, Sales, Branch Banking, and Ops.)Service of Collection Agencies in their monthly billing & following up on outstanding bills lying at the Central Offices Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets. Establish department productivity standards and measures collection activities, work flows, and procedures to ensure maximum efficiency and quality.Manage vendor relationships and conducting preliminary negotiations for contract service.Plan for entire consolidation of Pre x & Recoveries Pan India during TransitionsIdentify, evaluate, recommend and implement new systems, products and/or programs designed to enhance the effectiveness and revenue contribution efforts of the Collection department.Propose loss recommendations on a quarterly basis for loss reserve analysis.

• Responsible for wing-to-wing process training for the Collections function in Gurgaon head office and cover SBI Cards branch offices in North India region.Responsible for training New Inductees in the telecalling shop at the head office and outsourced agencies, new field agencies on process and policies.Learning and DevelopmentImplementing Functional Training plans for Full-time and Outsource staff. Identifying Learning needs based on pre-determined business objectives, developing relevant Training modules and considerably reducing learning curve at functional level.Providing advisory services to business stakeholders on substantially improving performance management and productivity.Facilitating On-boarding of Business Leaders into the process