Deepa Krishnappa Email & Phone Number

Karnataka, India

Facility Executive

India

• Collected customer information and analyzed customer needs to recommend potential products or services.• Assigned and designated job territories to customer care staff according to performance and history.• Developed and implemented customer care policies, procedures and regulations necessary to satisfy customer base.• Provided customers with updates and periodic statements on service developments and changes in trends.• Kept accurate records of all customer interactions and transactions.• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.• Resolved concerns with products or services to help with retention and drive sales.• Took ownership of customers issues to follow problems through to resolution.• Offered free products or services to pacify irate or unsatisfied customers.• Explained online self-help options to customers to promote additional and after-hours support choices.• Conducted surveys to determine customer opinion of products and services.• Established team priorities, maintained schedules and monitored performance.• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

• Responsible for smooth functioning of administration matters• Handling day to day admin related tasks. (stationery/ first aid kit/pantry/Printing Stationeries and etc)• Settling vendors Bills related to admin Dept.• Maintain, and update files, databases, records, and other documents, develop and maintain data.• Co ordinating with the music teachers for each class• Maintaining the stationery at office.

Bachelor Of Commerce - Bcom, Marketing/Marketing Management, General

Bachelor Of Commerce - Bcom, Accounting