Deepa Kulkarni Email & Phone Number

Pune, Mh, In

Pune, Maharashtra, India

Primarily reviewing documentation for new customer accounts, evaluates high-risk accounts and analyze newcustomer processes and policies. Also study market trends and observe customer behavior patterns within theirorganization Also oriented multi-tasker who can work with little supervision. In addition to understanding riskand compliance, Being able to make accurate reports reflecting the risk analysis of new customers andcompliance with internal and external policies and procedures relating to analysis procedures is vital to the role.

Pune, Maharashtra, India

Inbound calls to resolve Customers regarding their credit cards.Taken an active role in educating customersabout our products and services, Guiding customers through the online application process, Assisted customerswith account related queries. Performed multiple tasks / navigate multiple systems simultaneously to servicethe customer’s account or troubleshoot their questions and issues. Handled Escalation calls, Preparing reportson team performance-NPS, AHT, Conducting refreshers for advisors when needed, Quality Audits for teammembers,Handled nesting for team.

Pune, Maharashtra, India

As CMS-CSR was responsible for delivering general Medicare information to callers. A brief understanding onthe entire Medical Billing Cycle. Informing customers about their health insurance plans and details with thecoverage and benefits.

Pune, Maharashtra, India

Initiate telephone calls to insurance companies requesting status of claims for the outstanding balances onpatient accounts and taking appropriate actions.Manage A/R accounts by ensuring accurate and timelyfollow-up. Caller in Revenue Cycle Management Process.

Pune, Maharashtra, India

Senior Process Executive-VoiceEffectively supervised day-to-day front-end operations of verbal verification of employment Trained,and mentored agents. Implemented ambitious customer satisfaction goals, and better-enabledcustomer service. Created, edited, and altered strategies and procedures for the process, Maintainedthe thorough documentation of the Daily reports, MIS, Weekly-monthly Decks. Conducted ProcessKnowledge Tests on regular bases. Maintained the SOP's and all the guiding process relateddocuments.