Responsible for talent management, and global delivery of DevOps/SRE services and PACE platform through Service-Led Delivery Model (SDM).

Led transformation efforts for UST globally across DevOps/SRE, Data Engineering, QE, and Delivery Excellence & Advisory.• Co-developed operating principles for Engineering Excellence, and uniform delivery methods• Led Deal Delivery Assurance and Advisory, conducting independent risk assessments to prevent cost overrun• For DevOps/SRE, established industry partnerships, Community of Practice, SRE assessment framework, a DevOps Interactive Landscape for tool referenceDelivery Advisor for DevOps - PACE products and services from May 2021IT Delivery Director for a MFG client in 2022

Delivery Director for UST’s retail cluster, including the largest retailer.Led global delivery and operations globally, talent management for offshore and P&L/Financial Management for retail cluster.• Retail Innovation: Jointly ideated and co-created 100+ MVPs, and 4 patent ready solutions • Innovation partner for client’s international markets• Promoted reusability, and brought savings through automation and reusable frameworks

IT Delivery Head for retail accounts, including the largest retailer - across seven geographic regions, for six to ten major business divisions of the retailer.• Accountable for global IT delivery, operations, talent transformation, and financial (P&L) management• Managed customer relationship and stakeholder engagement for client divisions based in India• Spearheaded enterprise-level solutioning and digital transformation efforts encompassing cloud migration, cloud native development, methodologies, and DevOps practices• Large-scale transformations led: Global Sustainability initiative, digitization of Transportation Management System with JDA capability, Item Catalog/MDM transformation, data lake for 7 international markets, Click-and-Collect IoT and mobile solution for UK market, DevOps – CI/CD etc.

Portfolio Manager for the largest retailer, from June 2011 - Successfully led IT services and solutions for US Transportation (DEV), POS globally (QE/QA), and UK Warehouse Management System (Support) divisions.• Won ‘Outstanding delivery achievement’ award in both 2012 and 2014• Enterprise Agile/SAFe implementation, and Robotic /Automated testing for POS in 15 countries• Led offshore initiatives for the Portfolio Transition Office (PTO), instrumental in facilitating the retail client's pivotal IT partner consolidation - a transformative milestone for their IS divisionAug 2007 thru May 2011 - Managed IT for Marketing and Retail portfolios of a US-based Fortune 100 retailer, and worked as Project Manager for the same client

• Developed and optimized ChoicePoint’s Billing, Revenue & Customer Information Systems, bringing in needed efficiency and accuracy.• Played a key role in strengthening ChoicePoint's IT security and customer credentialing program, safeguarding sensitive data and bolstering trust.• Designed and developed e-bills adhering to the ANSI X-12 EDI layout.

Supported IBM’s Telecom (AT&T/Lucent, Avaya) and financial clients performing technical delivery roles in USA.

Software Consultant/Developer supporting BFSI & Pharmaceutical clients of L&T IT division.