Deepa Lalla Email & Phone Number

Gauteng, South Africa

Senior Manager: o Lead, mentor and coach a team of registered professionals o Quality Assurance of all reports in the company o Provide expert guidance on assessment techniques, methodologies and practices to the company Key Account Manager: o Supervise and manage key client accounts, providing comprehensive psychometric advice and solutionso Maintain client relationships through communication and interaction with clients and adding value to clients by being client-centric Business Optimisation and Process Alignmento Lead business optimization through SOP development and process reviews to enhance efficiency and profitabilityTraining and Onboarding o Lead the training and onboarding for new employees and external associatesJHB Assessment Center Managero Manage the JHB Assessment Center, supervising psychometrist to ensure efficient operations o Senior assessor and report writer, advising on assessment batteries and processeso Served as the sole DPSA and COGTA assessor in the JHB office, providing technical expertise and quality assurance to the company as a whole

Johannesburg Metropolitan Area

• Administered assessments and wrote integrated reports, handling 40 interactions and 30 reports per month• Supported training and developed employees on assessment tools, report writing, and feedback• Conducted regular panel feedback discussions to inform client recruitment decisions• Evaluated candidate portfolios for performance management and developed PDPs

Conceptual Work o Designed a competency framework and interview guides, regularly updating simulation exerciseso Exposure to job profiling, interviewing, job shadowingTraining and onboarding o Conducted onboarding workshops and developed standard procedures for operations.Account managero Managed client accounts, providing end-to-end psychometric services and advice.o Coordinated large projects for parastatal companies, including MBTI workshops, graduate screenings, and bulk recruitment.o Conducted market research and competitor analysiso Member of the QA Team, conducting 15 QAs per month to ensure client deliverables

• Managed the assessment center, handling 10 candidates daily• Wrote integrated reports and provided candidate feedback and development interventions• Coordinated assessment requests, logistics, and psychometric portals

Postgraduate Diploma In Business Administration, Business/Commerce, General

Economics for Business Strategy Business Law Marketing and Sales People Management Entrepreneurship Critical Business Skills Management.

Honours In Psychology, Psychology

Psychological assessment, Research design, psychopathology, Narratives, research essay

Programme Of Equivalence For The Ba (Hons. ) (Psych) Degree In Practical Psychometry, Psychometry

Bachelor Of Arts (B.A.), Psychology

Majors = Psychology and Sociology Other Subjects = Media Studies and Philosophy