Deepa M C Email & Phone Number

18 years in IT. Business Analyst. Functional Analyst. Test Engineer. CSM Certifier.Domain: Financial, US Health Care, PharmaTechnical Skills: SQL, Power BI, REST, SSIS, SSAS, SSRS, Mainframes, JIRA, ConfluenceSoft Skills: Stakeholder Management, Cross-functional Team Leadership, Problem-Solving, Process re-engineering, Documentation, Risk Management, Vendor management. Adaptability, FacilitationI am a Certified Scrum Master since 2021 and sound experience in implementing solutions. Having more than 15 plus years of experience in IT as Business Analyst, Functional Analyst, Test Engineer, Scrum Master and Service Operations Lead.Core competencies include:- Epic Analysis and Design: Leading the analysis and design of epics, ensuring a comprehensive understanding of requirements and covering all scenarios with the goal of achieving zero bugs in production.- Retrospective Facilitation: Conducting retrospective sessions in collaboration with an Agile Coach to foster continuous improvement within the team.- Dashboard Creation: Developing dashboards that provide actionable business insights to Product Owners and stakeholders, enabling informed decision-making.- Documenting functional and technical specifications- As Is/To Be Comparisons - SWIFT, CLS & back-office processes - Interfaces/API’s: Integrating flows across multiple systems (MQ, XML, TOF) - Root cause analysis for issues raised by major global banking clients across Front Office (Money Market, FX) & Back Office, such as P&L, position, SWIFT & SSI- Documented client enhancement requirements with functional flow diagrams for internal developers- Contributed towards the development and production of “wiki” pages on SharePoint env.- Carried out the development of multiple surveys in Sharepoint for customers