Deepa Math Email & Phone Number

Australia

Provide first and second level support and troubleshooting for line of business applications including Salesforce, Skedulo, Pardot, Jitterbit and custom developed applications in accordance with SLAs and internal support processes.Working with vendor to monitor, manage and resolve Business Applications integration issues and errors.Build reports and dashboards, workflows and other day to day Application administration tasks.Identify root cause issues and investigate patterns then suggest/implement improvements to reduce common issues.Responsible for ensuring the internal IT ticket queues are kept up to date and actioned.Assist in planning for the impact of NDIA changes such as pricing uplifts, process amendments and opportunities such as real-time interfacingTest application integration changes to ensure conformance to design specifications and performance.Coordinate with internal Yooralla Application business owners to assess the impact of proposed changes/upgrades to applicable Integration layer/sWork with the Operations, Community and Shared service teams to work cross-functionally to gather requirements, build and communicate key insights, identify product opportunities and offer recommendations for future improvements.Support the Digital Applications Manager and wider IT teams by contributing to establishing streamlined processes that support administrative, Jira tickets, development and change management initiatives.Provide guidance & training to improve adoption of solution components across the organisation.Create and maintain system documentation, enhancements and supporting materials, keeping up to date in accordance with IT policies, procedure, and standards.Follow ITIL process and maintain standards and procedures that enhance the operation of the Salesforce Application environment.

Melbourne, Victoria, Australia

VMCH are a catholic not-for-profit organisation* Provide ICT support and assistance by phone, email and service desk ticking system.* Help manage the deployment, configuration and security of desktop and mobile computing n peripheral devices* Identify repetitive issues as problem and support the problem management and resolution process* Assist with the compilation and management of ICT asset registry and device lifecycle management

Clayton

 Creating, assigning and resolving service desk request using JIRA application. End-to-end resolution of IT service requests or escalation to specialists Providing level 1 /2 support for internal and external users via email, phone and remotely. Managing internal user profile and security using Active directory. Citrix support to users – troubleshooting thin clients and Citrix Xen app. Providing support to desktops, laptops, printers and Mobile phone – imaging, setup new phone, installing software, VPN access. Deploying application through SCCM Providing internal software and application support. Managing all IT procurement (for all states) Follow ITIL processes and standards

Mulgrave, Melbourne

• Maintain a high level of print production quality control and customer service, within all agreed timelines, delivering optimum print solutions that exceed clients’ expectations, fulfil the supplier’s needs and produce the margin required.• Assist end-to-end buying process from creating key codes, organising quotations to pricing and production• Facilitate suppliers to ensure that the correct information is provided in terms of specifications, delivery schedules, lead-times, etc.• Processing purchase orders and sales orders in Pathways and Pronto systems• Generating reports like WIP, low stock report, Invoice report.

Certification, Jira Essentials

Degree, Computer Science

High, School

Certificate, Network Fundamentals