Deepa Nair Email and Phone Number

I was part of UK Healthcare Insurance process responsible for leading-motivating-grooming & developing team to facilitate achievement of SLA. Successfully managed migrations and streamlined the process.• Reporting Business Metrics - Ensure performance and reporting on metrics of timeliness accuracy and confidentiality.• Pro-active Planning-anticipates and plans for the future.• Career Planning & Development - Facilitate career planning & development for entire team with a focus to… Show more I was part of UK Healthcare Insurance process responsible for leading-motivating-grooming & developing team to facilitate achievement of SLA. Successfully managed migrations and streamlined the process.• Reporting Business Metrics - Ensure performance and reporting on metrics of timeliness accuracy and confidentiality.• Pro-active Planning-anticipates and plans for the future.• Career Planning & Development - Facilitate career planning & development for entire team with a focus to build resilience in the team.• Project Management. Process Management & Compliance- Monitor and improve and transform all process through a well-defined methodology.• Customer Satisfaction- Proactively anticipates customer needs and ascertains means to improve satisfaction and monitor levels.• Ascertain means for retention-Devise and implement means for creating a participative work environment and thereby improving employee satisfaction levels and retention.• Client relationship management- Devise means of improving client relationship at all levels. Lead the team through quality initiatives through ISO and drive AXA Way initiatives.• People Management- Regular reviews/121s/Appraisals conducted.• Best Assistant Manager Award within a year of joining AXA• Best team award twice in my tenure Show less

I was part of Transfer Agency- Register Servicing, managing Stock Transfer Team• IOC Certified by Chartered Institute for Securities & Investments UK Module Introduction to Securities & Investments• Completed high profile clients project within SLA various clients.

Handling a team of 25 FTE's including 3 SMEs Managed remote Migration for Annuities process

Responsible for all quality initiatives and reporting on a periodic basis. Initiating projects based on process improvement, efficiency and specific benefits. Reviewing modules, process guides, conducting trainings and monthly tests (PKT). Checking adherence to FSA guidelines. Ensuring adherence to the Quality Framework and identifying Focus Sampling, De-accreditation & Re-Accreditation needs.

• Trained in (Life) Maturities- Claims settlement, Servicing and Accounting Team.• Responsibilities included Team handling in absence of Team Manager, pipeline management, work allocation, preparing reports and authorization of payments, • SLA management, Query management, Quality audits and taking care of Promise Delivery system (PDS).• Training the new joiners and existing team members with the process as well as product knowledge.