Health care industry

• To Provide Administrative support to the technical department.• Make warranty certificate for sold machines. Take in charge the installation forms for sold machines.• Coordinate with sales department for demos and inform the technical department regarding preparation and installation of machines. Keep the documents of the department organized and in proper manner. Assist the department with all needed documents during the any delivery of machines and spare parts.• Assist the department while doing the Inventory of the machines and spare parts. Schedule the engineers for the Maintenance visits.• Preparing the quotation for maintenance contract, service charges and spare parts and machines replacement.• Take in charge SAP data entry for the sales order/Quotations related to Service department.

• To Provide Administrative support to the technical department. Make warranty certificate for sold machines. Take in charge the installation forms for sold machines.• Coordinate with sales department for demos and inform the technical department regarding preparation and installation of machines. Keep the documents of the department organized and in proper manner• Assist the department with all needed documents during the any delivery of machines and spare parts.• Assist the department while doing the Inventory of the machines and spare parts. Schedule the engineers for the Maintenance visits.• Preparing the quotation for maintenance contract, service charges and spare parts and machines replacement.• Take in charge SAP data entry for the sales order related to Service department.

• Resolved internal client issues by proper and timely identification and escalation.• Assisted in configuration, development and testing of Autosys JIL and other scripts.• Prepared system documentation for development and staging of software applications through Run books. Provided technical assistance for development and maintenance of Autosys and related scheduling solutions.• Generated reporting of issues and resolution of all incoming request and problems.• Participated in scheduling development lifecycle stages such as requirements gathering, implementation and relevant maintenance.• Coordinated with technical teams for management of software upgrading and migration projects. Conducted workflow analysis and suggestion of modifications through WCC GUI applications.• Designed Autosys based solutions for communication of issues to technical teams. • Perform windows administration and system engineering tasks like patching activity, post installation of windows 2008.

• Technical support for the Iyogi Process. Good in troubleshooting specially virus removal, Email Client, ISP Issues etc. Reporting to the Team Leader.• Responsible to maintain daily, weekly & monthly reports. • Responsible to evaluate the agents based on their performance, attitude & communication.• Updating the agents based on the hourly production & motivating agents to achieve the target. Briefing the agents in day-to-day basis.