I am a dedicated and organized customer support professional with over a year of experience in delivering exceptional service, resolving customer issues, and driving satisfaction. My goal is to leverage my problem-solving abilities and strong communication skills to enhance customer experiences and contribute to the success of a growth-oriented organization.🔹 Experience Highlights:Customer Support Executive | Tech Mahindra (Apr 2023 – Nov 2024)✔️ Addressed inquiries, assisted with product selection, and managed order processes to ensure customer satisfaction.✔️ Resolved customer queries effectively, ensuring timely replacements for damaged/missing products.✔️ Managed complaints professionally through email communication, enhancing customer retention.✔️ Collaborated with team members to streamline processes and boost performance in handling complex inquiries.🔹 Key Skills:Friendly and Professional Telephonic CommunicationComplaint Resolution and Conflict ManagementCustomer Engagement and Relationship BuildingProblem Solving and Critical ThinkingProficient in MS Excel and Word for Documentation🔹 Education:B.Sc. in Mathematics & Physics – Chhatrapati Shahu Ji Maharaj University (2018)12th (Mathematics) – Uttar Pradesh Board (2014) – 89.8%10th (Science) – Uttar Pradesh Board (2012) – 86.67%🔹 Languages: Hindi, EnglishI am passionate about continuous learning and bringing positive energy to the workplace. Let's connect and explore opportunities to collaborate! 🚀