Deepa Rajesh Email & Phone Number

Bahrain

Maintenance Coordinator - Vibrant Services SPC 2017 to 2020 Consolidating and Preparing Attendance for staffAttending complains through calls and emails.Allocating complain calls to the specific team.Follow up on the daily complainsPreparing monthly reports.Handling petty cashCoordinating with the suppliers for quotations.Preparing quotation for the shop.

Chennai Area, India

Assess loan documentation including Valuation Report,Requesting additional information from brokers, Carry out checks on the applicants and on the properties,Assessing on the suitability for the loan applied for,Proactively chase outstanding requirements from third parties to enable service excellence,Overseeing cases from inception through to completion.

Chennai Area, India

Training Enrollment & Documentation, Conducted Induction for the new joiner’s,Conducted Training on basic etiquette,Prepared weekly & monthly reports on outstanding payments,Printing of Certificates for the participants,Uploading Quiz questionnaires for employees on ongoing process

Chennai Area, India

Handled Training for 4 months on multiple products,Trained on product and soft skill,Handled Mock call assessments,Providing developmental training to the existing member’s in order to improve in Quality,Conducting one to one counseling session with the agents along with TL’s to identify the areas of concern,Publishing daily order calls,Transaction.

Chennai Area, India

Transaction Monitoring & Training the callers,Leading & Managing the quality function for 35 callers,Handling special training projects on an ongoing basis, Monthly Analysis done to identify the process gap,Publishing dashboards for the team & providing regular feedback.

Chennai Area, India

Core player of the initial team - Outbound calling for Credit Cards Dept.,Managing Delinquency buckets for premier & high value customers,Chief executor of special assignments from time to time.Developing ways to optimize operational efficiency.

Master'S Degree, Human Resources Management And Services

Education record