Associate Director- Operations
CurrentResponsibilities:To oversee the operations, manage the operational team; engage with internal clients & to monitor their project performance.To work closely with the senior leadership of top life insurance companies in India.Plan the schedule & content for the month & conduct training with help of the content team.To ensure smooth running of daily operations & monitor the planned activities for the team.Extensive coordination between the internal & external stakeholders.Responsible for operational staff recruitment, team management & performance ofthe team.Maintain service standards, manage the customer centric operations & to ensure customer satisfaction.Supervision of content, content team, HR function and operations.