Deepa Sharma Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Mumbai, Maharashtra, India

Engaged with customers to identify their needs and provided product recommendations.Handled inbound and outbound customer inquiries via phone, email, and live chat, delivering personalised service that consistently improved customer satisfaction ratings.Collaborated with sales teams to generate leads, qualify prospects, and follow up on potential customers, contributing to overall sales growth.

Navi Mumbai, Maharashtra, India

Provided exceptional support to multiple customers daily, resolving inquiries and complaints across multiple channels (phone, email, chat) while maintaining a high level of professionalism.Managed customer processed orders, and facilitated returns, exchanges, and refunds efficiently.Tracked and documented customer interactions in the CRM system, ensuring accuracy and timely follow-ups.

Mumbai, Maharashtra, India

Managed the preparation and analysis of financial statements, including balance sheets, income statements, and cash flow reports.Assisted in the preparation of tax returns and filings, contributing to compliance with federal and state tax regulations.Collaborated with auditors and provided required documentation, resulting in successful audits with zero discrepancies.Utilized accounting software (e.g., tally erp9) and Microsoft Excel for efficient financial management and reporting.