Deepa Sheregar Email & Phone Number

Pune, Maharashtra, India

-Communicated key development and roadmap criteria to the Sales (channel and continent based) organizations. -Collaborate with other team members and stakeholders-Facilitate product demo's to the customer and partner community-Gather feedback and review the top priority feature request in JIRA.-Discuss feature request with Sales and make strategic decision.-Establish a policy to prioritize and manage key decisions based on strategic portfolio direction.

Pune, Maharashtra, India

-Experience collaborating with Avaya Sales team and the Business Partners across the globe to formulate and execute new ways to identify and address customer’s unique and business specific communication requirement with potential customers. I'm part of Avaya's Global Presales team called Avaya technology and consulting (ATAC)/ Solution and Design center (SDC).-Proficient in designing and deploying Avaya flagship core technologies like Avaya Aura Communication Manager, Session Manager, Avaya session border controller , Messaging, Conferencing , Video solution , Soft-clients, CC Elite , Avaya Aura contact center.-Deployed expertise and skills on next generation enterprise communication technologies including WebRTC, Virtualization, Omnichannel customer experience, Avaya Breeze, Avaya public and private Cloud based solution deployments.-Work Closely with Avaya Product Manager for new product feature and UAT testing. Also get involved in KT's for partner on how to design the application.-Working with Avaya Sales Team on answering complex RFP's for on premise solution as well on Cloud Solutions.-Working on Alliance partner process of quoting and knowledge transfers.-Developed knowledge on Avaya OnCloud platforms like UCaaS, CCaaS Public/ Private and CPaaS Solution-Mentoring team members to help them understand product and gain the expertise on all the Avaya products.-Delivering KT's to Avaya Sales team and Business partners on upcoming solutions.-Delivering KT's to Avaya Sales team and Business partners on Avaya Products.-Trained on Cloud Solutions like Microsoft Azure

Pune Area, India

Experience in managing both low and high-severity incidents across the entire incident life-cycle in accordance with availability, resolution and restoration SLAs.-CMS call reporting.-Provided Tier 2 support to Avaya customers/partners globally and resolved customer issues by providing quick resolution-Implemented service strategies according to the targets & participated in controlling service deliverable as per given SLAs- Established track record in leading and mentoring cross-functional teams in multi-facility environments in order to maximize levels of productivity -Contemplated new process changes & drafted process awareness emails across all UC/CC backbone teams-Tracked team’s performance as a part of process compliance and functional process document

Mumbai Area, India

Job Profile:-•Helping users to resolve their Network and Application related Issue.•Password management user management.•Configuration & troubleshooting of Mail client Outlook, Zmail (Thunderbird)and Lotus notes•Troubleshooting & Installation of SAP & Symantec Endpoint protection•End user support includes end to end delivery of services to the customers•Analysis for repeated incidents is checked to find the root cause and solution.•Administration of server, application and end user support activities•Preparing of training materials and conduct KT to new team members.•Creation of knowledge base for all issues and problems faced are tracked•Desktop management services which includes system administration, client deployment, streamlining the process and the change management.

Bachelor Of Engineering (B.E.), Electronics And Communications Engineering

Be, Electronics And Telecom

B.E (Electronics and Telecommunication)

Diploma In Electronics