Deepa Shetty Email & Phone Number

Pune, Mh, In

Pune, Maharashtra, India

Pune, Maharashtra, India

* Worked on US based project under “Consulting and Services” team where I was responsible to book projects and sales orders through various applications.• Responsibilities also include working with sales team, shared services team and customers to setup projects in the system and issue invoices periodically, based on request received from sales team.• Monitoring the case management tool and ensuring zero backlogs by EOD of shift.• Attending meetings to resolve order issues as and when required.• Handling critical orders which team members are unable to handle.• Also provide training and help with process related queries.• Over the course of time have gained immense knowledge on Order Management.* Submitted idea for process improvement and system enhancement.

• Worked for U.S based order management project through Oracle R12 application, validating the purchase order and quote submitted by the customer. Project setup and invoicing periodically based on requests. Also entering orders in oracle and generating invoices to the customers.• Customer presence, Order entry (creation of order / booking of order). Distribution & Invoicing Order Processing• Working on validation of customer information for the order submitted, working on deals, contracts associated with the sales and customer.• Working with cross functional teams for early resolutions of holds.• Daily interaction with Process Client through E-mail & Communicator services for updates and clarifications.

Master Of Business Administration - Mba

Master Of Business Administration - Mba, Finance And Marketing