Deepa Shinde Email & Phone Number

Mumbai, Maharashtra, India

• Test Planning: Developing test strategies, plans, and schedules based on project requirements and timelines.• Test Case Design: Creating detailed test cases and test scripts that cover all aspects of the software under test, including functional, non-functional, and edge cases.• Test Execution: Running tests manually or using automated testing tools to verify software functionality, performance, security, and usability.• Defect Identification and Reporting: Identifying, documenting, and prioritizing software defects or issues found during testing using defect tracking tools like Jira, Bugzilla, or others.• Regression Testing: Ensuring that previously developed and tested software still performs correctly after changes or updates.• Performance Testing: Evaluating software performance under different conditions to identify and address performance bottlenecks or issues.• Integration Testing: Testing the interaction between different software modules or systems to ensure they work together seamlessly.• User Acceptance Testing (UAT): Collaborating with stakeholders to conduct UAT sessions and gather feedback to ensure the software meets business requirements and user expectations.• Continuous Improvement: Continuously improving testing processes, methodologies, and tools to enhance efficiency, effectiveness, and quality.• Collaboration and Communication: Working closely with cross-functional teams including developers, product managers, and business analysts to understand requirements, clarify issues, and ensure a smooth testing process.• Documentation: Creating and maintaining test documentation including test plans, test cases, test reports, and other relevant documentation.• Training and Mentoring: Providing guidance, training, and support to junior testers or team members to enhance their skills and capabilities in software testing

Mumbai, Maharashtra, India

• Suggested and provided Global IT solutions to executive level management.• Manage critical customer's Incidents, Request, Change request associated to customer communication, activities and any appropriate escalations.• Creating tickets on the behalf of the users in snow tool.• Assisting user for the creation of tickets & assigning it to the respective teams.• Creating Siemens new user account and mailbox.• Manage user’s mailbox and account creation & Deletion.• Manage user’s systems related issues.• Guiding the technical team for the assignment of the correct queue• Ensuring the process is been followed in creating the tickets• Timely handling the emails sent by the users• Creating the tickets on the within the given TAT for the users.• Check emails from last EOD onward and take necessary action.• Taking care of Users workflows-ID creation, ID Deactivation, ID Extension, Separation workflows.• Exit user clearance approval.• Taking care of all nexus workflows.

Mumbai, Maharashtra, India

● Handling all fault tickets of customer and also close the fault tickets within SLA.● Opening and updating fault tickets, updating the client’s link status on mail or call. Doing 1st level troubleshooting.● Co-ordinating with the concerned teams for the resolutions of the faults within SLA(service level agreement) for the deferred network service.● Call logging for Voice services and resolving faults ticket on time.● Sending RFO (Reason for outage) to customers.● Analyzing and submitting Monthly uptime report to customers.● Submitting daily tracker to the customers followed by daily call which involves daily issues with the updated status and daily fault tickets status.● Repeat fault analysis and daily call with customer to reduce number of tickets.● Keep Vodafone client connected across boundaries with Vodafone Wireline Voice and Data services.● Voice and Data services such as,● Internet Lease Line(ILL Lines),Multiprotocols Label switching(MPLS lines), Nationl protocols leased circuits(NPLC lines),International privet leased circuit(IPLC Lines),Office wire line voice, Primary Rate Interface(PRI Lines).● Monitors problem management database and follow up with assigned personnel to ensure timely resolution of problem.● Completed ILL and MPLS training from Vodafone.● Troubleshooting ILL Leased lines and MPLS related problems.● Basic Vlan Management : Vlan Assigning, Vlan tagging, Untagging.● Coordinating with the different internal and external teams like POP Team, RFNOC, NNOC, O&M Desk, for resolving the clients N/W and escalation● Handling the Escalation issues receive from clients and teams and taking necessary action and assigning to the appropriate team.● Monitoring the Client Network for ILL, Broadband, P2P Corporate Circuits.