Deepa Singh Email & Phone Number

London, England, United Kingdom

Leadership and Strategy:Develop and implement strategies for effective complaints management.Lead and mentor the complaints team to ensure high performance and continuous improvement.Complaints Handling:Oversee the entire complaints process from receipt to resolution.Ensure complaints are handled efficiently, fairly, and in accordance with regulatory.

Cardiff, United Kingdom

Cardiff

Cardiff, United Kingdom

Director at Dee Singh Ltd currently contracting at Equiniti Hazell Carr

Cardiff, United Kingdom

• Responsible for many areas and not limited to: BUSINESS PERFORMANCE
• Consistently over exceeded company sales targets, understood and delivered against key performance indicators.
• Successfully increased customer base, went out into the local community and captured leads for future renewal dates. Effectively arranged call backs which also raised brand awareness.
• Accountable for regular building maintenance and reported issues in a timely manner to ensure health and safety of staff and customers was not at risk.CUSTOMER EXPERIENCE
• Resolved customer complaints, identified the issue and took appropriate action. Found suitable solutions for both business and customer, this led to excellent outcomes and resolution within allocated time scales.
• Accelerated customer satisfaction score from 50% to 85%. Reviewed feedback/comments made by customers, using my can-do attitude encouraged associates to go the extra mile for every customer.PEOPLE DEVELOPMENT