Deepa Soni Email & Phone Number

San Francisco, California, Us

Managing Access Management controls for multiple lines of businessesManaging a team of 15-25 security analysts who provision and de-provision access in Applications and PlatformsResponsible for recruitment, performance management and team developmentSME for provisioning deliverables across Enterprise Application and Platforms Contributes to the strategic initiatives and best practices of EAM operations organization at the enterprise levelOversee day to day operations of the team & ensure audit complianceManage tasks of teams in provision/de-provisioning/certifications Oversee a team through the direct reports plan, measure and monitor health of operations and team with KPIs, KRIs.Lead initiatives like predictive trend analysis, continuous improvement thru automations and cross trainings.To be prepared with peak and non-peak flexible staffing guidancePartner with senior stakeholders in the business to influence project outcomes and investments.Strategize and support IAM operations roadmap with continuous improvement as value additionTo ensure smooth delivery of projects/operations with strong focus on quality and value creation for the organization/enterprise

San Francisco, California, Us

Managing Access Management/Facilitation Operation processOversee day to day IAM operations of a team of over 35-40 members covering full time employees and managed resources/contractorsAccountable for forecasting, capacity planning, building high performing teams and monitoring the success of integrated service deliveryAccomplish results by communicating job expectations, planning, monitoring, appraising job results and coachingInvolvement in budget and forecast financial needs, responsible for recruitment, performance management, team development, functional delivery and handling escalations.Keeps abreast of latest information security trends specific to Banking & financial services industry Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problemsTo regularly connect with supply chain management (SCM) team and with multiple vendors for contractor resourcing through scope of work (SOW) and request for proposal (RFP)

San Francisco, California, Us

San Francisco, California, Us

Access Facilitation

London, Gb

Work on Regulatory and Third Party engagements raised on online portal based on RSA Archer Governance, Risk and Compliance (GRC)Gathering evidences that cyber controls meet regulatory requirements and generating appropriate responses for 50+ Regulatory and Third Party enquiries inline with National Institute of Standards and Technology (NIST) Security StandardsUndergone Introduction to cyber security trainingTrained on developing RSA Archer Power Users and Business Analysts training completed

London, Gb

End to end team management of staff located globallyTest IT controls to ensure that IT Operational Risks are managed in accordance with the Standards and Guidelines & Risk FIMApplying judgment in relation to the identification and publication of control testing findings through identifying the key risks and issues in the design and operative effectiveness of the control and report to the control owners and senior managementResponsible for the timely delivery of IT control testing, being transparent and accurate in the completion of testing deliverables

London, Gb

Work on Risk and Control Assessments, Management Self-Identified Issues, Internal Audit Findings Review of Information Security Risk Policy, Functional Instruction Manual & Standards and update periodically Governance and oversight of Risk & Control Library, usage of Risk Prioritization MatrixRecommend Risk mitigation actions on observations from reviewsProvide Risk Opinions and guidance on dispensationsExposure in dealing with Senior level managers and StakeholdersGot promoted from Assistant Manager to Manager in 2017

London, Gb

Managed team of 20 staff working on end to end Access Management Domain for HSBC Global ResourcingFacilitated access governance and recertification on global platformManaged key ISR Projects such as Application User ID conversion and System Access Matrix (SAM) and deployed across Global Resourcing covering over 25 sitesWorked on an end to end development of a database built on RBAC (Role Based Access Control) functionalityGR facilitator for GIMS (Global Information Management System) projectReview and implement existing policies with industry best practicesProvided observations on gaps from Functional Independence Measure (FIM) on Privileged Access Management (PAM) process Assign work to team members and ensured standards are metReview performance of team members and provide feedback to senior managers

London, Gb

Involved in process migration, training and reportingSelected for Knowledge transfer and training for 40 staff through STA assignment to KolkataDocumented procedures and contributed towards creation of effective Knowledge base Drafted all documentation required for migration and acquired sign offs Been a Subject Matter Expert from inception to closure of migrations Deputized AM for to handle IT Helpdesk team

London, Gb

Handle Access management portfolio of users across world for HSBC especially for China & Philippines sitesDocumentation of Access management SOP for 200+ Applications.Train new joiners

London, Gb

Handle Hard core D band collection calls for Auto Finance ProcessHandle Escalation calls of the customers & negotiate the payment as an SMEGather information from Business Area on Quality Standards/Procedural Updates & Convey the same to the associates in the process.

Process dealt with mortgage banking - dealing with attorneys, foreclosure of properties, bankruptcy and auction Dealt with customers who have mortgaged properties with the company Documented the procedure involved in bankruptcy, auction & postponement of sale of mortgaged properties and trained new entrants in the mortgage process

New York, Ny, Us

 Process dealt with collections, negotiating with difficult customers & training new joiners in the process Liaison with various business heads to inform them about their account status and to remind them of dues. Handling difficult customers, sending legal notice to defaulting customers Cross trained as a Dynamic Queue Assistance (DQA) and handled the Cash Application (Cashapps) Responsible for generating a weekly MI for senior management, presenting deliverables of the entire team.