Deepa Soni Email & Phone Number

San Francisco, California, US

Managing Access Management controls for multiple lines of businessesManaging a team of 15-25 security analysts who provision and de-provision access in Applications and PlatformsResponsible for recruitment, performance management and team developmentSME for provisioning deliverables across Enterprise Application and Platforms Contributes to the strategic.

San Francisco, California, US

Managing Access Management/Facilitation Operation processOversee day to day IAM operations of a team of over 35-40 members covering full time employees and managed resources/contractorsAccountable for forecasting, capacity planning, building high performing teams and monitoring the success of integrated service deliveryAccomplish results by communicating.

San Francisco, California, US

San Francisco, California, US

Access Facilitation

London, GB

Work on Regulatory and Third Party engagements raised on online portal based on RSA Archer Governance, Risk and Compliance (GRC)Gathering evidences that cyber controls meet regulatory requirements and generating appropriate responses for 50+ Regulatory and Third Party enquiries inline with National Institute of Standards and Technology (NIST) Security.

London, GB

End to end team management of staff located globallyTest IT controls to ensure that IT Operational Risks are managed in accordance with the Standards and Guidelines & Risk FIMApplying judgment in relation to the identification and publication of control testing findings through identifying the key risks and issues in the design and operative effectiveness.

London, GB

Work on Risk and Control Assessments, Management Self-Identified Issues, Internal Audit Findings Review of Information Security Risk Policy, Functional Instruction Manual & Standards and update periodically Governance and oversight of Risk & Control Library, usage of Risk Prioritization MatrixRecommend Risk mitigation actions on observations from.

London, GB

Managed team of 20 staff working on end to end Access Management Domain for HSBC Global ResourcingFacilitated access governance and recertification on global platformManaged key ISR Projects such as Application User ID conversion and System Access Matrix (SAM) and deployed across Global Resourcing covering over 25 sitesWorked on an end to end development.

London, GB

Involved in process migration, training and reportingSelected for Knowledge transfer and training for 40 staff through STA assignment to KolkataDocumented procedures and contributed towards creation of effective Knowledge base Drafted all documentation required for migration and acquired sign offs Been a Subject Matter Expert from inception to closure of.

London, GB

Handle Access management portfolio of users across world for HSBC especially for China & Philippines sitesDocumentation of Access management SOP for 200+ Applications.Train new joiners

London, GB

Handle Hard core D band collection calls for Auto Finance ProcessHandle Escalation calls of the customers & negotiate the payment as an SMEGather information from Business Area on Quality Standards/Procedural Updates & Convey the same to the associates in the process.

Process dealt with mortgage banking - dealing with attorneys, foreclosure of properties, bankruptcy and auction Dealt with customers who have mortgaged properties with the company Documented the procedure involved in bankruptcy, auction & postponement of sale of mortgaged properties and trained new entrants in the mortgage process

New York, NY, US

 Process dealt with collections, negotiating with difficult customers & training new joiners in the process Liaison with various business heads to inform them about their account status and to remind them of dues. Handling difficult customers, sending legal notice to defaulting customers Cross trained as a Dynamic Queue Assistance (DQA) and handled.