Competent and diligent professional with specialization in Telecom & BPO operations, currently working as Customer Relations & Revenue Assurance Manager for corporate clients. Adept in handling a wide range of managerial assignments from BPO-operations, Telecom-Customer Relations & Revenue Management. Establish corporate goals, term budgets & develop business plans for achieving the goals. Involved in business planning/analysis for assessing the revenue potential in business opportunities. Building healthy relationships with institutional and corporate clients to ensure customer satisfaction. Maximize customer satisfaction by providing pre/post assistance & achieve delivery/quality norms. Monitor accounts/cash flow/collections/recoveries etc, for credit control management and Nil Bad debts with accounts. Evaluate performance & monitoring their collections and resolution activities. Multilingual with proficiency in English, Hindi, Kannada, Tamil, Telgu .Well versed with Microsoft Office (Excel | ppt | Word) & Html.My Key Strength Areas include:Operations | Customer Service | Revenue Management & Enhancement| Relationship Management| Churn Management|
Listed skills include Operations, Customer Relations, and Revenue Management.