Deepa Tomar Email & Phone Number

Gurugram, Haryana, India

This role responsible for aspects of operations management and support - which include facilitating elements of business unit or function management review processes and systems; operational support for overall financial performance; revenue / profit performance analysis; account growth and erosion analysis; cost and expense budget management / analysis; working with the business to analyze and optimize operations for peak performance; and analysis of key initiatives and gaps. Additional responsibilities can include development and management of business processes including quality assurance, business controls and procedures; client satisfaction deployment and ratings; plan administration; and outreach to geographies and global counterparts to advance standard processes and deliverables. Employees in this role can be evaluated in a variety of ways – via measures such as client satisfaction, process performance and satisfactory audits

Gurgaon, India

Providing integrated support to Sales Leaders, enabling them to achieve sales revenue, profit and growth objectives for IBM products, solutions and services through Business Analytics, sales pipeline management, revenue forecasting, weekly sales management call with brand team and stakeholder, and acting as a focal point to provide advisory services on current business situation.• Enabling and Guiding Sales Teams with data and analysis that drives revenue performance and enables which help in business decisions.• Acting as a focal point to provide advisory services on current business situation.

Gurgaon, India

•Coordinate the process of fulfillment for assigned suppliers.• Perform continual supplier data analysis and monitor supplier progress• Initiate necessary actions to assure best value is received; customer delivery requirements are met, and address any manufacturing problems at supplier facility by coordinating with the relevant function in sourcing and engineering.• As directed, consolidate fulfillment activities for assigned suppliers, including transportation and receiving in system with the help of various tools like I supplier Portal, Global Logistic Console, Oracle transport Management, EDM etc.• Ensure "timely" control of orders, amendments, shipping notices, and other required documents to assure orderly administration and retention of record• Prepare daily, weekly, monthly analysis reports and status of the jobs assigned

Noida Area, India

Part of transition Team from April-July 2010 and received training in Italy British Telecome on billing of top and large customers like BT ENIA as well as for Core data customers which includes top & large and small & business customers.• Experience in Handling Top & Large customer for BT Enia including small & medium.• Handling monthly billing for the clients comes under BT Enia.• Handling pre-paid card billing for BT Enia.• Handling voice service part for BT Enia.• From May 2011 till Oct2012 worked for Voice customers including Top & Large and small & business customers.• Have experience in handling automated invoicing process.• Have experience in handling customers’ claims and requests with respect to invoicing.• Manual application of tax rules on invoices.• Have experience in handling anagraphic changes service request.• Manual customized billing & reporting for Top & Large customers.• Financial reporting and analysis of Billing suspense, billed and unbilled CLI & Billing Accounts.• Managing Usage data/CDRs in errors manually and unblocking the suppressed accounts.

Gurgaon

•Responsible for making reservation & cancellation for Italian customer as well as other for Lufthansa cargo.•Responsible to handle all the calls regarding customer query.•Responsible for on time delivery of cargos