Deepa Tp Email & Phone Number

Dubai, Ae

United Arab Emirates

*Regularly updated travel policies by leveraging feedback andindustry standards, ensuring relevance and effectiveness.*Established strategic relationships with travel vendors,negotiating contracts for optimal terms and maximum value.*Conducted training for Executive Assistants on travel policiesand tools, ensuring comprehension and compliance*Reduced travel-related complaints by 30% throughstreamlined escalation processes

Dubai, United Arab Emirates

• Spearheaded travel operations for Ellington Properties andaffiliated entities, excelling in corporate and business travelmanagement.• Expert in fostering client relations and enhancing employeesatisfaction through meticulous travel coordination.• Proficient in travel procurement, adept at vendormanagement, Introduced Travel Policies and committed todriving business process innovation.• Proven track record in negotiating favorable terms withsuppliers and hotels, both domestically and internationally.• Dedicated to offering round-the-clock assistance, ensuringseamless travel experiences for clients.• Vigilant in monitoring travel budgets, with a strong focus onoptimizing profit management.• Skilled in comprehensive event management and providingefficient visa assistance services.• Introduced innovative travel solutions that enhanced revenuemanagement

Dubai

Managed direct customer engagements, ensuring aseamless travel booking experience.• Expertly navigated re-issue and refund processes to maintainclient satisfaction.• Efficiently responded to client inquiries via email, providingtimely and accurate information.• Processed business and tourist visa applications, facilitatingglobal travel for diverse clientele.Resolved complex travel issues through effectivetroubleshooting and problem-solving skills.RESERVATION OFFICERCathay Pacific Airways, Al Naboodah Travel LLC• Efficiently resolved customer issues, ensuring timelyescalation for those requiring additional support.

Dubai, United Arab Emirates

Entrusted with the responsibility to take care of Srilanka,Jordan, Georgia, Azerbaijan, London, Bosnia, Tanzania,Turkey, and Paris market for flight bookings.• Responsible for maintaining an effective and sustainedrelationship with multiple suppliers/partners in each market toensure booking volumes grow on a periodic basis.• Product assistant for creating required packages with Hotel,Airline, and Transfer.

Calicut Area, India

Managed comprehensive Ticket Office operations,encompassing ticket issuance, reissues, and refunds, whiledelivering exceptional customer service to both internal andexternal clients.• Proactively initiated measures to control Global DistributionSystem (GDS) wastage costs, demonstrating a keen focuson cost-efficiency and resource optimization.

Bengaluru Area, India

• Handled Global sales corporate clients (Cognizant, Citrix and KPMG).• Knowledge and certification of Galileo reservation System.• Ticketing, Reissuance, Revalidation, Customer queries, Fare pricing & Airline schedule change.

Bangalore

• Manage spectrum of Passenger, Baggage and Ramp Handling functions.• Service Deliverance in all areas as per Airline/ Pre and Post Flight Reports/ Liaising & Coordination with External and Internal Stake holders /Team Management.• Identify and ensure special handling customer needs are met.• Monitor smooth hospitality and ambience provided at lounge.

Master'S Degree, Tourism And Travel Services Management, A

Masters, Tourism And Travel Services Management

Bachelor Of Science (Bsc), Computer Science, A

Bachelor Of Science (Bsc), Computer Science, A