Deepa Vinod Email & Phone Number

Mumbai Metropolitan Region

Claims Management & Customer Service:• Management of Cargo & Non-Cargo claims of Maersk, Safmarine And Damco• Controlling Revenue Loss & Global Annual Spend of Claims pay-out• Ensure refund from P&I club(s)/3rd parties of settled recoverable claims & Improve 3rd Party recoveries• Assist and advise the global organization on claims handling & risk management• Collaborate with global BUs on process improvements in Claims Management & Prevention process• Settled cargo claims, customs fines, stowaway cases, ad hoc insurances, deviations etc Protection and Indemnity related matters, including where exceeding local settlement authority• Maintain contact and provide notification to Protection and Indemnity club(s) regarding matters of principle, club cover, legal advice and guidance• Improve knowledge and skills within area of responsibility through contact with insurers, clubs, reading of professional literature, participation in courses and seminars • Participate in specific Claims Prevention measures globally in conjunction with relevant business units.

Mumbai Metropolitan Region

Claims & Complaint Operations (India)• Managing Claim, Coordination/Negotiation with customers and finalize the suitable Compensation.• Handling All India Complaints received from customers including escalations to the country manager of DHL.• Study and Review of Customer Complaints and Highlight the core issues and its solution to the concerned departments and senior management team to avoid recurrence.

Mumbai Metropolitan Region

Customer Service• Handling corporate clients like M/s. Essar, ICICI, Parle Agro etc for their needs like arranging pickup and delivery without any interruptions.• Attending customer queries, explain the various services offered by the Company at different locations and solving/handling Delivery related issues.• Preparing MIS report of corporate clients pertaining to their booking and delivery status.

Mumbai Metropolitan Region

Cash Management & Phone Banking Services• Processing of CMS cheques at the outstation products desk.• Accurate capturing of instrument data as well as enrichments for CMS customers.• Co-ordinate with Branch and non-branch locations for Credit Collection/follow-ups.• Online courier tracking for outstation CMS products.• Liquidating cheques in the system to complete the final leg of CMS cheque processing.• Marking cheque returns in the CMS system for the Express to Rapid product of HDFC Bank.• Providing account balance information to corporate customers on a daily basis.• Online support to the Bank’s Customers for any difficulties faced while transacting with the Bank.• Solving online CMS related queries for all Retail and Corporate customers thereby ensuring quality service by the bank to the end customer

Master Of Commerce - M.Com, Business/Commerce, General

Bachelor Of Commerce - Bcom, Business/Commerce, General