Deepa Y. Email & Phone Number

Hold a strong background in documenting highly technical software products. My domain expertise include Supply Chain Management, Telecommunication, Networking, ERP and CRM. The summary of my role is as follows:• Coordinate work assignments/project phases/subprojects• Provide assistance in the recruitment process, conduct interviews, candidate tests and to take part in their evaluation• Provide key input for employee evaluations• Train team members (formally and informally) on tools, processes and content best methods (create and present training to small teams and to mentor through one-on-one’s, or other channels as needed)• Lead document development life cycle• Analyse development to determine need for update or revision in previously published documentation• Collect source material and background information (requirements, technical notes and product/process information) from developers, testers and product managers• Organize content and complete writing assignment according to set standards (order, clarity, conciseness, style and terminology) and project requirements• Lead review cycle for document content with client representatives• Lead document approval round• Maintain work records, files and document revisions• Review content written by client personnel or other writers and recommend revisions or changes in scope, content or format• Liaise with program managers, subject matter experts, and account manager to identify program documentation deliverables (input for documentation plans)• Act as the first point of contact to the client, receive requests and needs and relay to co-workers as required• Act as the first level of support to co-workers based at the same site, support them with day-to-day issues or relay their needs to higher management as required• Document customer facing bugs and publish the updated documents• Update CLI reference manuals with CLI commands, by accessing the routers using Windows Powershell