Developed and optimized APIs for capturing and managing customer-agent conversations across multiple channels (phone, web conferencing, email, and chat), enhancing data accessibility and reporting.Implemented APIs for generating daily, weekly, and monthly performance reports, facilitating comprehensive performance management for clients.Designed and developed APIs for PDF and Excel report generation, offering customizable and shareable data formats.Configured APIs to meet specific client requirements, ensuring high adaptability and flexibility.Integrated user authentication, data storage, and retrieval features, enhancing system security and usability.Utilized REST Template for seamless integration with third-party APIs.Enhanced search functionality using ElasticSearch for fuzzy search capabilities.Implemented AWS Lambda functions for event-driven code execution, optimizing application responsiveness.Incorporated Zoho services for improved CRM functionality and streamlined business processes through efficient data synchronization.

Developed a software application to streamline book searches for librarians and students by providing book availability based on name and author inputs.Enhanced library management efficiency through improved search and data retrieval features.