Deepa Ramachandra Email & Phone Number

Fremont, California, United States

Creating simplified salesforce workflows for complex sales processes. Automating manual logistics and budgetary quoting components via Salesforce and other integrating systems. Implementing a sales enablement tool Showpad to a large team of geographically spread Sales analysts. Refining existing QA and release processes within the team. Proposing and implementing lean solution design and user experience enhancements.

Research and write about OpenTelemetry releases, trends, and best practicesImproved user support content in ReadMe for observIQ’s platform, and BindPlaneAuthored blog posts on topics relevant to SREs such as OpenTelemetry solutions, using Stanza in GKE, and other cloud observability topics(Linked here)Advanced internal company communication and style guidesHandled task and project management in Asana and Vivify scrumCreating POC kits for prospects based on discussions with theSMEsParticipated in agile teams, waterfall projects, and user acceptancetesting (UAT)Advanced training for new team members, mentoring teammembers

Working on a proposal authoring tool Loopio to create a library of responses from historical proposals for a TPA client. Creating and standardizing presentations for organizations that want to streamline their marketing/ sales content. Authoring customer support content for applications in Zendesk.

Bengaluru, Karnataka, India

Drive the documentation efforts for some of the best brands in the world such as Verizon wireless, Michael Kors, American Airlines, New York and Company, Kohl’s, Maritz, John Lewis, Liverpool(Mexico), Toys “R” Us, etc.Work collaboratively with the engineering, product, and support teams to ensure that all project artifacts are of the desired quality; the content being precise and accurateLead a team of Technical Writers, aligning the goals, priorities, and vision for the teamRevive dated marketing collaterals and promotional videos. This involved preparing the transcript, drafting a script based on the narration, creating a storyboard, making screencasts and merging the visual with the narration Prepare e-learning content for internal training on Oracle Web Commerce(ATG) modules such as BCC, Endeca, etc.Prepare documentation and presentations for network security audits Assist the testing team in standardizing test cases across modulesAuthor/ review user guides for business users

Chennai Area, India

Create help content for Zoho’s financial suite of products, Zoho CRM, Zoho Invoice and Zoho BooksAuthor high quality help content and user interface messaging based on the input from the user experience management teamWork with the engineering team in analyzing the plausible integrations and write an interactive API documentationCollaborate with the product manager and UX engineer in creating labels and text that appear on the interface based on user actionWrite, edit and publish white papers and presentations on user focused feature additions to the product suiteWorked on Google apps integrations with Zoho at the launch of Google marketplace for small businesses; Zoho was a launch partnerCreate marketing videos and publish them on social media Blog about new features on Zoho’s blog