**Microsoft 365 & Exchange Online**- Managed bulk licensing, Public Folders, and Shared Mailboxes.- Executed Office 365 migrations and monitored mailbox/server issues. - Managed email security settings (SPF, DKIM, DMARC).- Worked on Microsoft 365 Defender and Retention Policies.- Resolved email issues, monitored Mail Routing, Flow Rules, and DLP.- Analyzed audit logs and managed mailbox size.**Outlook Support**- Supported MS Outlook issues, managed profiles, and troubleshot PST/OST files and connectivity problems.Azure Active Directory / Entra ID- Used Azure AD Connect for synchronization, managed MFA, and assisted with account recovery.**Intune & Teams Management**- Enrolled and managed devices in Intune; applied policies and deployed apps.- Provided support for Microsoft Teams and assigned user licenses

**Windows Server** (2016/2019/2022)- Installed, configured, and maintained Windows Server environments, including performing upgrades and applying patches.- Deployed FSMO roles, monitored DAGs, and managed Hyper-V/VMware environments.- Set up backups and restored data; managed centralized antivirus.- Used Performance Monitor and Event Viewer for performance tracking and troubleshooting.**Active Directory**- Managed user accounts, groups, OUs, and domain joining.- Handled sync issues with AD Connect, DNS, and DHCP configurations.- Migration of ad objects across domains ,forest and writing PowerShell scripts for the tasks.**DNS & DHCP Management**- Resolved bounce-back and MX record issues, managed and updated zone files.- configured DNS zone transfers, and applied Group Policies.- Monitored DHCP scopes, reservations, and server functionalities.