Cluster Manager
Current● Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and member management territory team with related direct reports.● Ensures end to end smooth running of logistics operations for the zone/area.● Adhere and enforce all operational procedures and policies, also ensures timely audit is conducted.● Responsible for all the SLA's & TAT are maintained.● Responsible for reduction in cost and increase in productivity for the region.● Finalization of LM sites, manpower, fleet, training, resource planning specifically for big sale events like Big Billion Day Sales, Diwali Festival sale etc.● Handles the continuous improvement projects w.r.t., cost service and employee productivity.● Maintenance of all the operational budgets.● Supervises activities pertaining to vendor for the upcoming new projects during new pin code expansion.● Ensures customer satisfaction and reduces client escalation by monitoring that the queries, issues & grievances are taken care of within time.● Heading the new initiatives like involving 3rd party for the distribution of shipments wherever there are less number of packages.● Impart behavioural & soft skills training to the team as and when required.● Benchmarking with Competition by updating regarding Last Mile Delivery solutions, coping up with latest trends, innovations and industry best practices.● Monitoring security parameters across region and ensures no unlawful activity occurs