Deepak Agarwal Email & Phone Number

Greensboro, Nc, Us

Greensboro, Nc, Us

Bangalore, Karnataka, In

-Embarked on CEME Journey, building an ecosystem that will enable quicker product launches, reduce operating cost through reusable (~80% re-usability), plug and play business components-Construct new product journeys across different Lines of Business (LoBs), present product demo to executive leadership and sponsors-Product simplification, intuitive user interface, modern technology stack, decision management system, cloud enablement & SAFe® (Scaled Agile Framework®) principles are key levers leveraged

Bangalore, Karnataka, In

-Spearheaded an initiative to create a centralized enterprise framework to implement CCPA/GDPR regulations-Features for Consumer Request Fulfillment, centralized PII data disposal, compliance reporting and governance-Additionally, realized 30 % cost savings as the framework was leveraged by ~500 apps to dispose PII data for ~7.5 billion records

Bangalore, Karnataka, In

-Conceived & metamorphosed a large program to modernize & redesign the point of sale system for Insurance agency workforce resulting in 2-3% increase in customer acquisition and quote-Created a streamlined, intuitive & simplified user experience which led to a 25% faster sales process, 2-4% increase in customer acquisition

Bangalore, Karnataka, In

-Championed a break-through automation solution helping in automating a repetitive, tedious and time consuming manual back office effort known as Backdate Policy change which has strict SOX SLAs. This solution led to automation of ~4000 transactions a day.-Track project statuses and review project level status report and ensure that the scope and delivery is in synergy with overall program goals-Augmented the team to leverage tools and process like Test Driven Development, automated code review, higher code coverage via automated unit testing to improve the overall health of the program-Orchestrated small scale POCs for new architectural decisions or new technologies implemented.Extrapolate the results of the same to drive the decision towards adoption-Removed impediments allowing teams to function effectively-Create and manage change management plan and process. Update dependencies, track change requests and manage their impact on the project plan with respect to scope, resource and system impact. -As an engineering manager involved in recruitment, performance management and mentoring of a set of cross functional team members in the program, including work assignment and time tracking of their work

Bangalore, Karnataka, In

-Mentored a team of engineers to support tier 0-1 customer facing applications with a goal of 100 % availability and stability of these applications-Created a tool which minimized manual effort for overmatch investigation for a portfolio. It queried multiple systems and consolidated all the relevant data on an Angular UI. This led to a 15-person month effort savings for the IT stakeholders-Catalyzed the setup of Splunk COE for the first set of applications for the enterprise. Created dashboards and alerts which identified key outages and sporadic issues proactively. This gave the team enough time to team respond to these issues and make sure the customer experience is not impacted-Steered Production Support calls to make sure the application is back up and running asap and provide update to the senior leadership which comprises of directors, VPs, CTO on the status of the issue-Key contributor to technical design and strategic implementations for the portfolio-Used design methodologies, tools and models to translate high level architecture solution to detailed design-Participated in screen sharing sessions with end users to troubleshoot and resolve the production issues on time-Looked at data from multiple sources and integrated data/inputs in a manner to build cause effect linkages to arrive at key issues-Arrived at multiple solution alternatives keeping in mind the various stakeholders to assess the pros and cons of all the available solutions to arrive at the optimal solution-Formulated technical action plans for analyzing and resolving recurring problems, provided fault isolations and root cause analysis for highly complex and large technical issues -Setup and maintain the coding standard and practices and review the code and suggest the best practices with reason and benefit of doing so.

Bangalore, Karnataka, In

-Worked on a strategic migration program to convert all .Net web services across enterprise to WCF services.-Created an automated tool to compare results from existing vs new services and flag defects-Involved in design & coding components of the application in multiple modules and its integration-Highly accountable for quality and on time deliverable

Ahmedabad, Gujarat, In

-Played the role of Developer for various projects which included – Developing Code, Unit testing, Requirement gathering, Detailed Level Design, responding to issues assigned, conduct analysis, suggest/implement workarounds, communicate to all stakeholders and close issues as per the SLA’s in order to ensure support availability-Participated in Knowledge management activities which included – Document and share learnings from your own module, seek information and leverage knowledge from other modules in order to drive higher efficiency and effectiveness

Bachelor Of Engineering (B.E.), Information Technology

12Th, Science