• Technical Operations for supporting and scaling the company service and underlying infrastructures.• Performs system administration functions for Amazon Web Services.• Managing Cloud-based server infrastructures.• Provides support for implementation, troubleshooting and maintenance, monitoring, and problem resolution for all cloud devices of IT systems.• Provides continual improvement recommendations for engineering and administration of cloud structure, processes, and practices.• Investigate new technologies, software, patches, and security packages, which will improve system performance and systems administration procedures.• Manage virtualized Linux and Windows systems in a Cloud environment.• Hosting web applications on various hosting domains for IIS and apache.• Identify and resolve issues pertaining to network configuration, web hosting, and domain registration.• Managing service level requests from the internal team as well as the clients.• Make recommendations regarding engineering and administration of cloud structure, processes, and practices to meet identified business needs.• Document all issues and generate reports detailing common problems error trends

Windows Server Administration, Network Administration, Web Hosting, End to end support for clients, User machine support.Duties and Responsibilities:-• Maintain Active Directory, DNS, DHCP, FTP servers.• Administrate Windows Servers 2003, 2008 and Linux servers.• Creating and design group policy for the users based on their roles in the Organization.• Install, configure and maintain Microsoft SQL 2005 & 2008 and MYSQL database including backup. • Implement version control- TFS and Visual SVN server in the Organization and manage projects and setting up user permission.• Troubleshooting/hosting a web application on various hosting domains for IIS 6.0, 7.0, Apache.• Managing, Configuring and troubleshooting Routers, Wireless, Cisco 5505 D-Link Switches, ADSL routers, Fortinet Fortigate-100D.• Handle high-level troubleshooting cases on Windows, Linux and Mac networks, computer hardware, systems software, applications software, and almost all configurations for the work environment.• Design and implement SSL certified mail servers on third-party mail service providers like GoDaddy, Smarter Mail etc.• Experience in Hosting through cPanel and Plesk Panel.• Managing & monitoring the status of dedicated servers which hosted various staging projects and ensure the security of it and make its backup using batch scripts and tools like Cobian and Acronis True Image.• Setup and configuration of web folders, VPN, FTP and Secure FTP within the Organization.• Managing and Supporting various Windows server and desktop OS, Mac OS. Deploying the latest Microsoft product patches, updates, hotfixes to computers using WSUS.• Experience with multiple email client & its configuration, troubleshooting – MS Outlook, Thunderbird, Mac Mail etc.

Duties and Responsibilities• Performed technical support, including escalation of problems and incident identification with the subsequent resolution for both hardware and software.• Provide Software, Hardware, and Network Support, as well as Operating System loads and organizational.• Performed the installation of new IT network equipment, system software and desktop computer.• Installing and troubleshooting operating system (win98, Win XP, Win 2003 and Win Vista, Windows7, Windows server2003) and different client application software.• Installing of leading Antivirus like Symantec, McAfee.• Provide Support in Resolving Networks Problem and troubleshooting of LAN Connectivity issues.• Configuring & Troubleshooting of Mail Clients MS Outlook 2003/2007.• Manage planned routine repairs and/or system upgrades.• Documented and maintained supply of all required inventory.• Performing troubleshooting on assigned ticket and resolve the problem within SLA.