Deepak Arjunan Gurumurthy Email & Phone Number

Bengaluru, Karnataka, India

 Leads the day-to-day operational support for server, storage or network infrastructures. Builds, patches, tests (check for compatibility issues, conducts QA) and deploys complex systems and platforms meeting clients’ needs and specifications. Leads in planning and implementing changes to infrastructure with the goal of enhancing performance. Performs complex storage and server data backup, data migration and disaster recovery operations. Performs complex software and operating system upgrades and track system licensing. Configures security settings or access permissions for groups and individuals. Provides technical support (help desk) to users by troubleshooting problems related to network or platform performance. Documents complex procedures and troubleshooting procedures related to systems/networks software and hardware. Leads the configuration and maintenance of clients production software, adjunct support and/or utility software,  Works with Business Applications, vendors, consultants, contractors, and IT personnel from other City Bureaus, Divisions, and Departments. Provides technical guidance and assistance to other IS Engineers and IS Administrators.  We also have clients use Datrium storage – main responsible as senior system engineer involves to maintain the Datrium storage by installing configuration and maintenance and also fix any issues when an incident is raised  Co-ordinate with clients and request for change if any activities which needs to be performed  Worked on different hardware vendors like CISCO UCS Blades, Datrium storage, HPE, IBM. The position is responsible for new server builds under VMWare platforms which involves different hardware vendor like IBM, CISCO, HPE,  Part of VMware troubleshooting team which involves troubleshooting of VMware related issues across the client infrastructure

Bengaluru Area, India

 Technical support for HPE Synergy: Composable, software-defined infrastructure that speeds Application Delivery HPE Synergy, a powerful software-defined solution, enables you to compose fluid pools of physical and Virtual Compute, Storage, and fabric resources into any configuration for any application. Composable Infrastructure - Compute, Storage and fabric are now always available as single pools of resources that can be instantly configured according to the specific needs of each application. Management composer - leverages integrated software-defined intelligence to accelerate OPERATIONS through a single one view interface. This allows you to precisely compose and recompose logical infrastructures at Near-instant speeds Image Streamer - Leverage infrastructure flexible enough to boot new system at cloud speed managing physical machines like Virtual machines. HPE Synergy enables a fully programmable API interface to optimize Partner opportunities. Currently working as shift lead for APAC region and also part of TCE ( Total customer ownership ) for synergy product which involves in enhancing customer experience  And also part of adaptive service management involved in REMOTE MONITORING, MANAGEMENT AND OPTIMISATION Services that monitor, operate and optimise your infrastructure and applications, delivered consistently and globally to give you unified control and let you focus on innovation Currently handling projects in adaptive management services for deloitte, maple leaf and NXP semiconductors and will be working as hpadmin for these accounts which is part of AMS Awarded and designated as Top performer for Q2-Q3 FY19

Bengaluru Area, India

 Working as Service Support Representative, which involves hard core troubleshooting issues related to Laptop and Desktop. Support clients in resolving issues related to Operating System, Software & hardware installation and other application oriented and process oriented issue. Guide clients through both call & chat support and also efficient in providing support by sharing desktop through remote servers. Worked on issues related to networks and VPN with extensive knowledge in networking field. Responsible for creating, granting and modifying passwords for client’s profiles with extensive in-depth process knowledge.

Bengaluru Area, India

 Gathered in-depth knowledge on process and made flawless support to all clients directly to meet their business objectives. Worked as a case manager in DCT process for server monitoring. Shouldered responsibilities in monitoring servers for AMS regions from end to end and ensured delivery exceeded client expectations across all deliveries. Supported team to make outbound calls to customers and guided clients in meeting their objectives. Pro-actively took responsibility in handling missed SLA cases from tool and helped process in closing pending cases. With Extensive experience delegated works and cases to all colleagues and helped them to set their target. Awarded and Designated as ‘Top Performer’ in our project for four times.