PLM-CAD Operations (PMT), Global Information Systems (GIS), Applied Materials Santa Clara, CAEmployed via Tata Consulting Services, 1 of top-3 India’s IT Company 2008-presentManaged the building support L3/L4 activities for Unigraphics (UGNX), TCE, E3S, and Inventor & Nastran: North America focal for implementation & administration of HP Blade. • Supported 300 diverse users for their various CAD, PLM and Cloud related requirements.• Co-ordinated with teams from India and Austin to perform root cause analysis on systemic issues• Supported Senior management as problem-liaison for customer escalations across North America.• Conducted brown bag sessions for senior engineers and managers for Product transitions.• Developed Best Known Methods (BKMs) for effective use of Teamcenter, CAD and Cloud solutions. • Served as Support liaison to transition two major business units from Desktop to CAD Cloud.• For 5 large program assemblies (about 100,000 BOM lines) helped save 30% time in loading time.• Recognized as most competent support service professional by both users and customer-organization.

IT Analyst :Analyzed and resolved problems in TCE and UGNX reported by the 200+ user community at Applied Materials, India.• Led 5 member team for data migration over a period of one year: managed on-time data synchronization across five TCE sites, involved in Multisite data analysis/reporting in partnership with UGS.• Spearheaded a team of 6 support engineers and resolved critical issues affecting the user community in the area of data integrity & multisite collaboration.• Mentored & trained new team members on various tools in CAD & PLM: also organized Knowledge Transfer (KT) sessions for various team members. • Received award for successful completion of data migration projects from Applied Materials.