Deepak Bangera Email & Phone Number

India

Mumbai, Maharashtra, India

 Responsible for managing overall operations for the delivery of the operational metrics & sales targets. Managing the customer facing unit for brand Shaadi.com Onboarding and facilitating training for new hires and existing team members through Classroom training and OJT Analyzing support workflows and planning projects to improve efficiency and.

Thane, Maharashtra, India

Operations Management: Managing customer service for Life Insurance process along with back office.  Effectively manage vendor site of 50+ FTE’s and 3 Team Leaders. Ensuring SLAs are met by the vendor. Identifying NVA’s and streamlining the process. Understanding customer behavior and possible triggers for complaints/escalations. Focused on enhancing.

Mumbai Area, India

• Setting up the operations along with Marketing Team
• Ensuring all calls are answered effectively
• Effectively managing shift operations
• Lead Management – Ensuring all the leads are captured and followed up to closure
• Outbound Calls – Ensuring all calls assigned are followed up and taken to closure
• Verifying and scrutinizing the Profiles assigned

Mumbai Area, India

Sr. Team Leader – Customer Service/Operations (Apr’ 17 – Jul’18): Escalation Desk – Stake holder Handling a team of 18 - 20 agents Improving and Maintaining Quality performance Responsible for teams performance on operational Metrics Taking care of CSAT, AHT, Shrinkage, Quality scores, SLA, Attrition management etc. Handling Escalation calls of.