Information Technology Program Manager - Crm
CurrentBusiness IT Partnering & Digital Transformation Initiatives.Responsible for CRM products, Product Demo, Stakeholder ManagementLeading IT web solution development/ Implementation, project and program management related to customer loyalty & analytics, customer experience and customer engagement. Handling Customer innovation projectsLeading implementation and product deliveries of many SAAS based solutions Major Product Deliveries and Implementation: CRM Application and Oracle Database MigrationOracle Responsys Marketing Cloud, Freshdesk & FreshService for customer and employees centralized complain and feedback management systemCapillary Dynamic Coupon System for Campaign ManagementWooqer—Employee Collaboration and workflow management Tool, OneDirect Feedback and Service Cloud for the organization for Centralized customer contact center and Customer Realtime feedback system via NPSWhatsApp based Bot for customers,Store2Door/Style Express –WhatsApp commerce based channel for Offline Stores,Edge and Elite Program--Format Specific program for most valuable customers IoT based Buddy Engagement Program for customer store engagement and self-checkoutClosed loop Wallet Program for Spar