Deepak Batra Email & Phone Number

Noida, Uttar Pradesh, India

Client Management, SLA Management, People Management, Project Management

Noida, Uttar Pradesh, India

Handled a team of 140-150 FTEs with the support of TLs/AMs. Monitor TLs/AMs KPI's and performance regularly and groom them to achieve more. Conduct monthly reviews. Coordinate with TLs/AMs/MIS to ensure production hour goals are met. To check advisors productivity on regular basis. Escalate customer issues as and when necessary to client. Conduct regular one-on-one meetings/skip levels and build good rapport with team. Conduct and coordinate interviews (Ops round) for new hiring. To coordinate… Show more Handled a team of 140-150 FTEs with the support of TLs/AMs. Monitor TLs/AMs KPI's and performance regularly and groom them to achieve more. Conduct monthly reviews. Coordinate with TLs/AMs/MIS to ensure production hour goals are met. To check advisors productivity on regular basis. Escalate customer issues as and when necessary to client. Conduct regular one-on-one meetings/skip levels and build good rapport with team. Conduct and coordinate interviews (Ops round) for new hiring. To coordinate with HR and Accounts to raise and follow up on people issues. Keep the team motivated and engaged for better performance. Show less

To handle calls/emails and provide customer service.

Six Sigma Green Belt, Six Sigma, A

Pgdba, Finance, General, A

Bachelor Of Commerce - Bcom, Business/Commerce, General, B

10+2, Business/Commerce, General, A

Commerce