Deepak Bidlan Email & Phone Number

Thane, Maharashtra, India

Thane, Maharashtra, India

Thane, Maharashtra, India

Mumbai Area, India

➢ A “Performance Driven Professional” bringing in rare level business acumen and record of achievements developed in over 13 years➢ Sufficient experience in managing entire process operations with an aim to accomplish corporate plans & goals successfully➢ ATM Industry expert with blend of strategic business and operational experience. Worked with leading MNC and large business groups and managed large public sector➢ Extensive experience of ATM business outsourcing, building strategy, managed services, deployment & management of ATM services in India➢ Expert in the area of Customer Service Operations, Business Development, Contract Management, Vendor Management,Project Management, Team Mentor, Customer Relationship and Field OperationsCurrently working with Hitachi Payments Services pvt. Ltd. (Mumbai) As a Senior Manager –Channel Management since December 2014 responsible for various activities as under:1) Functional Deliverable: Audit/Sites Visit/RNM/SRM/EB Monitoring2) VENDOR Management: (Database Updation & check vendor billing/provision)3) Process Adherence: Quality Check/New Site Takeover/AMC Renewal4)Operational Excellence & Customer delight:Bank Managed by me :1)AXIS Bank2) Indusind Bank3)ICICI Bank4) Citi Bank5) All PSU Banks

Mumbai Area, India

 Handling 3rd level escalation of Banks. Supervise team of 20 employees Caretaker deployment at the sites  Upkeep and maintenance of ATMs across India. Co- ordinate & monitor the overall SBI, SBI –MS, CBI, LVB, IOB, Axis, UCO, HDFC Bank project & WLA, timeline & quality specification. Close coordination with internal & external stakeholders for delivery of the entire project. Monitoring the work progress & regular review with the vendor. Identification & timely escalation of critical issues affecting project rollout. Coordinates between finance and vendor teams to ensure all invoices are raised, validated and paid in accordance with vendor agreements Keeping track of Bank escalations on daily basis and resolve within given TATs Verification of vendor Bills soft copies & Payments Monitor daily reports of the ATM Officers, executives, telecallers and bank escalations. Monitor & Supervise for timely completion of the project To maintain and track EB payment of the ATM sites to ensure no ATM is down due to Electricity power disconnection. Overall managing of new MOF project. To fulfil data requirements of different internal teams such as Finance, MIS and Account Customer engagement managers.

Mumbai Area, India

 Co-ordination: Regularly coordinate with bank representative for site clearance. Vendor Management: Deployment of vendor, checking for their PO’s and Verifying Soft copies of their monthly provision and bills. Planning, Implementation, Delivery & Timelines as per agreed time of overall TIS Project. Monitoring: Monitor & Supervise for timely completion of the project. Co-ordinate & monitor the overall Project, Timeliness & Quality Specification. Reports Generation & Documentation Generate Purchase order & work orders in ERP. SLA Tracking.

Mumbai Area, India

 Responsible for ensuring SLA’s are adhered SPOC - Handling and reverting on client escalations. Remote support to field engineers Monitoring ATM’s Pan India basis Working on software called “BASE 24 “to monitor about 2500 ATM’s of union bank of India situated in all over India Periodic review of the calls with field engineers Sending cash / inventory report to engineers Client confirmations on call closures Maintain Daily Engineer’s Movement Report and share the same to reporting manager. Preparing next day schedule of the ATM calls in day end

Mumbai Area, India

 Handling escalations of the customers and revering with proper feedback to customers. Responsible for making ATM live for customer within time frame decided by Banks by co-coordinating with Custodian Follow up of delayed calls for Various Bank/Customers & Minimizing Escalations to seniors Officials from customers with maintaining Satisfaction level of Customers.  Dispatching calls to Custodian/Engineers for First Level Maintenance for ATMS all over India.  Monitoring calls given to Custodian/Engineers and updating same to concern person. Providing Online Technical Support to Field FLM Engineer, Co-ordination  With different department [Cash, Network, Call-Centre, Sending E-mail and Keep Updating on Chat for Outstation sites]. Preparing reports of cash indent and FLM log calls of CMS India Offices Appeared for International Air Transport Association (Foundation Level).