Key roles and responsibilities- handle all pan-India dealers and complaints. dealer development with 3S setups. handle dealer inventory and meet the target for spare parts. Network expansion for 3S setups at Pan-India level. Handle customer complaints and dealer complaints. Business development and implementations of business ideas

Handling 7. States for after sales service and spare parts business.Managing and coordinating daily operations and administration of branch including sales, service, inventory, finances etc.Assigning tasks to the manpower according to availability and skill sets.Conducting workshops and activities for service and spare parts.Planning and implementing long term and short business strategies.Spare parts inventory ordering and management.Dealer development and expansion.New dealer development.Achieving spare parts target by monitering dealer inventory and demands.Product research and development.

Assessing project requirements Developing and implementing test procedures building prototypes of components to carry out tests on Interpreting and analysing results and data sourcing vehicle components Providing technical advice and answering queries from clients and customers Using specialist computer modelling software to handle manpower and work model Making improvements to product and services in response to customer feedback Investigating and solving problems Working closely with dealers Writing reports and documentation Giving presentations Undertaking relevant research Supervising junior staff.

To understand the Service requirements & complaints of customers. Conducting road test with customers to analyze the fault. To prepare Job Order with proper estimate of the spare parts costs &Lab our involved for repair or service. To coordinate with the technicians for proper allotment of vehicle to at workshop & execution of the job as per the Job Order. Performing road test post repair to confirm that all the complaints has been resolved as per Job order. Delivery of the vehicle to the customer after explanation of the job done & bill amount. Taking Post service feedback from customers.

To understand the Service requirements & complaints of customers. To prepare Job Order with proper estimate of the spare parts costs &Lab our involved for repair or service. To coordinate with the technicians for proper allotment of vehicle to at workshop & execution of the job as per the Job Order. Performing road test post repair to confirm that all the complaints has been resolved as per Job order. Delivery of the vehicle to the customer after explanation of the job done & bill amount.