Quality Assurance Engineer
Current• Manage international and domestic customer complaints, ensuring timely resolution and high level of customer satisfaction.• Carefully maintain complaints through records and tracking systems, including root cause and corrective actions.• Supervise day to day field queries /complaints including all troubleshooting, and provide the containment actions for the same.• Communicate with the Customer / Supplier regarding the issues or any improvement to enhance the product quality and customer satisfaction.• Perform Regular Supplier Audits to improve supplier performance, and the product quality.• Resolve non-conformance issues with supplied materials and follow up with suppliers for completion of RCA and preventive actions• Making PPAP Document for NPD Parts and supplying the same to the customer as per the requirement.• Prepare and drive implementation of the Quality assurance plan (QAP) for NPD parts• Working on COPQ Reduction by implementing projects with CFT Team.• Support customer through mail, virtually or through visit to customer site to resolve any query or customer complaints.• Inspecting and testing materials, equipment and products to ensure quality specifications are met.• Identifying quality control criteria and other quality critical parameters and improve them at NPD level and ensuring that all team members adhere to them
