As an experienced professional, I have over 18+ years of experience in process and operations management, including training and development, across diverse organisations. Since the beginning of my career, I have been exposed to working across diverse domains of hospitality, banking, insurance, advertising, telecom, naval services. This versatile experience has given me the confidence to takeup and shine in fulfilling challenging assignments. My go-getter attitude across the career span has always enabled me to accomplish business and operational targets while generating additional revenue for the organisation.My current and preceding organisations gave me exposure to the operational aspects of the hospitality industry and provided an insight into interacting with clients, understanding their requirements and accordingly devising customised solutions, thereby maintaining complete client satisfaction and creating repeat business opportunities. I also coordinate with concerned stakeholders for the resolution of guest complaints and the service recovery process in compliance to organisational policies and procedures.My prolonged exposure to organisations in the banking and insurance sectors has developed my knowledge of the several banking and insurance products that enable business generation. I also develop and maintain productive business relationships with existing clients and prospects to effectively close identified business deals. I collaborate with the senior management in developing and implementing business strategies based on changing market dynamics and other seasonal trends. critical issues with potential business and revenue impacts to senior management and other stakeholders for implementing effective remedial measures. I have also worked in the advertising sector, where I have aimed at enhancing overall organisational growth, sustained profitability of operations and communicating with major clients at a higher level for improved business performance. I had secured a major clientele of major brands. My early career assignments in the BPO and banking sectors have imbibed a knack for enhancing client satisfaction by effectively resolving reported issues and rendering superior quality service. I have also been awarded and applauded by senior management on multiple occasions across my professional career. On top of my career, I have solid training and a sound educational background that augment organization growth through workflow and knowledge management.For further discussion, I can be reached at chaubed@yahoo.in