Deepak Chawda Email & Phone Number

Maharashtra, India

• Directed comprehensive IT service delivery operations, ensuring seamless provision of services to internal and external stakeholders. • Led a high-performing team of IT professionals, fostering a culture of collaboration, accountability, and continuous improvement. • Developed and executed strategic initiatives to optimize service delivery processes, enhance efficiency, and elevate customer satisfaction levels. • Established and maintained robust performance metrics and KPIs to monitor service quality, track progress, and drive performance improvements. • Cultivated strong relationships with key stakeholders, including senior management, business units, and external vendors, to align IT services with organizational goals and priorities. • Implemented ITIL best practices and frameworks to standardize service delivery processes and improve efficiency. • Provided regular updates and reports to senior leadership on service delivery performance, operational metrics, and strategic initiatives.

Navi Mumbai, Maharashtra, India

• Directed all aspects of business operations in India, overseeing sales, marketing, operations, and customer service functions. • Formulated and executed comprehensive business strategies to drive market expansion and revenue growth, resulting in a 35% increase in annual sales. • Established and maintained relationships with key clients, partners, and government agencies to ensure alignment with organizational objectives and regulatory compliance. • Led cross-functional teams to deliver high-impact projects on time and within budget, driving operational efficiency and productivity. • Implemented performance metrics and KPIs to monitor sales performance, track market trends, and identify areas for improvement. • Provided leadership and mentorship to the India and APAC team, fostering a culture of innovation, collaboration, and continuous improvement. • Conducted market analysis and competitor research to identify emerging trends, opportunities, and threats, informing strategic decision-making and market positioning. • Collaborated with regional and global stakeholders to align India's business objectives with corporate goals and initiatives.

Navi Mumbai, Maharashtra, India

• Directed all aspects of service delivery operations, ensuring high levels of customer satisfaction and retention. • Developed and implemented service delivery strategies and processes to meet client requirements and SLAs. • Managed a team of 80 plus FSM team and 15 plus service delivery professionals, providing leadership, guidance, and performance management. • Established and maintained strong relationships with key clients, acting as the primary point of contact for service-related issues and escalations. • Conducted regular service reviews with clients to assess performance, identify areas for improvement, and drive continuous service improvement initiatives. • Collaborated with cross-functional teams, including sales, IT, and operations, to align service delivery efforts with business objectives and priorities. • Oversaw the implementation of service delivery tools and technologies to enhance efficiency and effectiveness. • Monitored service delivery metrics and KPIs, analysing trends and performance data to make data-driven decisions and drive process improvements. • Prepared and delivered regular reports and presentations to senior management, providing insights into service delivery performance and trends.

Mumbai Area, India

• Supervised the operations of the Global Field Service Centre including North America (NAMER) and South Pacific Asia (SPA) regions, ensuring efficient service delivery and customer satisfaction. • Managed a team of field service technicians, dispatchers, and support staff across multiple locations, providing leadership, guidance, and performance management. • Developed and implemented service strategies and processes to optimize field service operations and meet customer service level agreements (SLAs). • Coordinated field service activities, including scheduling, dispatching, and resource allocation, to ensure timely response and resolution of customer issues. • Collaborated with cross-functional teams, including sales, engineering, and logistics, to address customer needs and support business objectives. • Conducted regular performance reviews and training sessions to improve the skills and capabilities of field service personnel. • Monitored key performance indicators (KPIs) and metrics to track service performance, identify trends, and implement corrective actions as needed. • Prepared and presented regular reports and updates to senior management, providing insights into field service operations and performance.

Mumbai Area, India

• Managed the organization's asset database, ensuring accuracy, completeness, and integrity of asset information. • Developed and maintained asset tracking systems and processes to monitor the lifecycle of assets from acquisition to disposal. • Conducted regular audits and reconciliations of asset data to identify discrepancies and ensure compliance with organizational policies and procedures. • Coordinated with procurement, finance, and IT departments to track asset purchases, transfers, and retirements. • Generated reports and dashboards to provide insights into asset utilization, depreciation, and inventory levels. • Provided support and training to end-users on asset management tools and systems. • Collaborated with cross-functional teams to streamline asset management processes and improve efficiency. • Stayed current on industry best practices and regulations related to asset management and data governance.

Mumbai Area, India

• Served as a subject matter expert in FSC for NAMER, EMEA and SPA regions, providing indepth knowledge and expertise to support project teams and stakeholders. • Conducted research, analysis, and interpretation of complex data, regulations, and industry trends to inform decision-making and strategy development. • Collaborated with cross-functional teams to develop and implement solutions, best practices, and standards to address business challenges and achieve objectives. • Acted as a mentor and coach to junior team members, providing guidance, training, and support to enhance their skills and capabilities. • Participated in meetings, workshops, and presentations to share insights, recommendations, and expertise with internal and external stakeholders. • Stayed current on emerging technologies, methodologies, and developments in the field to continuously improve knowledge and expertise. • Contributed to the development of training materials, documentation, and knowledge repositories to support knowledge sharing and transfer within the organization.

Mumbai Area, India

• Provided expert guidance and support in Global FSC area, leveraging deep knowledge and experience to address complex issues and challenges. • Conducted comprehensive research and analysis to stay abreast of industry trends, regulations, and best practices, ensuring up-to-date knowledge and expertise. • Collaborated closely with stakeholders, including project teams, management, and clients, to understand requirements, provide insights, and drive decision-making. • Developed and delivered training programs, workshops, and presentations to share knowledge, transfer skills, and promote best practices within the organization. • Acted as a resource and mentor to team members, offering guidance, coaching, and support to facilitate their professional development and success. • Contributed to the development of policies, procedures, and standards to enhance efficiency, effectiveness, and compliance in the organization. • Participated in meetings, conferences, and industry events to network, share insights, and stay informed about emerging trends and technologies.

Master Of Business Administration (M.B.A.), Operations Management And Supervision

Bachelor’S Degree, Business/Commerce, Financial Accounting And Auditing (Special)

Itil :4, Business Administration And Management, General

Prince 2 Agile Foundation And Practitioner, Business Administration And Management, General