Deepak Chawda Email & Phone Number

Maharashtra, India

• Directed comprehensive IT service delivery operations, ensuring seamless provision of services to internal and external stakeholders.
• Led a high-performing team of IT professionals, fostering a culture of collaboration, accountability, and continuous improvement.
• Developed and executed strategic initiatives to optimize service delivery processes, enhance efficiency, and elevate customer satisfaction levels.
• Established and maintained robust performance metrics and KPIs to monitor service quality, track progress, and drive performance improvements.
• Cultivated strong relationships with key stakeholders, including senior management, business units, and external vendors, to align IT services with organizational goals and priorities.
• Implemented ITIL best practices and frameworks to standardize service delivery processes and improve efficiency.

Navi Mumbai, Maharashtra, India

• Directed all aspects of business operations in India, overseeing sales, marketing, operations, and customer service functions.
• Formulated and executed comprehensive business strategies to drive market expansion and revenue growth, resulting in a 35% increase in annual sales.
• Established and maintained relationships with key clients, partners, and government agencies to ensure alignment with organizational objectives and regulatory compliance.
• Led cross-functional teams to deliver high-impact projects on time and within budget, driving operational efficiency and productivity.
• Implemented performance metrics and KPIs to monitor sales performance, track market trends, and identify areas for improvement.
• Provided leadership and mentorship to the India and APAC team, fostering a culture of innovation, collaboration, and continuous improvement.

Navi Mumbai, Maharashtra, India

• Directed all aspects of service delivery operations, ensuring high levels of customer satisfaction and retention.
• Developed and implemented service delivery strategies and processes to meet client requirements and SLAs.
• Managed a team of 80 plus FSM team and 15 plus service delivery professionals, providing leadership, guidance, and performance management.
• Established and maintained strong relationships with key clients, acting as the primary point of contact for service-related issues and escalations.
• Conducted regular service reviews with clients to assess performance, identify areas for improvement, and drive continuous service improvement initiatives.
• Collaborated with cross-functional teams, including sales, IT, and operations, to align service delivery efforts with business objectives and priorities.

Mumbai Area, India

• Supervised the operations of the Global Field Service Centre including North America (NAMER) and South Pacific Asia (SPA) regions, ensuring efficient service delivery and customer satisfaction.
• Managed a team of field service technicians, dispatchers, and support staff across multiple locations, providing leadership, guidance, and performance management.
• Developed and implemented service strategies and processes to optimize field service operations and meet customer service level agreements (SLAs).
• Coordinated field service activities, including scheduling, dispatching, and resource allocation, to ensure timely response and resolution of customer issues.
• Collaborated with cross-functional teams, including sales, engineering, and logistics, to address customer needs and support business objectives.
• Conducted regular performance reviews and training sessions to improve the skills and capabilities of field service personnel.

Mumbai Area, India

• Managed the organization's asset database, ensuring accuracy, completeness, and integrity of asset information.
• Developed and maintained asset tracking systems and processes to monitor the lifecycle of assets from acquisition to disposal.
• Conducted regular audits and reconciliations of asset data to identify discrepancies and ensure compliance with organizational policies and procedures.
• Coordinated with procurement, finance, and IT departments to track asset purchases, transfers, and retirements.
• Generated reports and dashboards to provide insights into asset utilization, depreciation, and inventory levels.
• Provided support and training to end-users on asset management tools and systems.

Mumbai Area, India

• Served as a subject matter expert in FSC for NAMER, EMEA and SPA regions, providing indepth knowledge and expertise to support project teams and stakeholders.
• Conducted research, analysis, and interpretation of complex data, regulations, and industry trends to inform decision-making and strategy development.
• Collaborated with cross-functional teams to develop and implement solutions, best practices, and standards to address business challenges and achieve objectives.
• Acted as a mentor and coach to junior team members, providing guidance, training, and support to enhance their skills and capabilities.
• Participated in meetings, workshops, and presentations to share insights, recommendations, and expertise with internal and external stakeholders.
• Stayed current on emerging technologies, methodologies, and developments in the field to continuously improve knowledge and expertise.

Mumbai Area, India

• Provided expert guidance and support in Global FSC area, leveraging deep knowledge and experience to address complex issues and challenges.
• Conducted comprehensive research and analysis to stay abreast of industry trends, regulations, and best practices, ensuring up-to-date knowledge and expertise.
• Collaborated closely with stakeholders, including project teams, management, and clients, to understand requirements, provide insights, and drive decision-making.
• Developed and delivered training programs, workshops, and presentations to share knowledge, transfer skills, and promote best practices within the organization.
• Acted as a resource and mentor to team members, offering guidance, coaching, and support to facilitate their professional development and success.
• Contributed to the development of policies, procedures, and standards to enhance efficiency, effectiveness, and compliance in the organization.

Master Of Business Administration (M.B.A.), Operations Management And Supervision

Bachelor’S Degree, Business/Commerce, Financial Accounting And Auditing (Special)

Itil :4, Business Administration And Management, General

Prince 2 Agile Foundation And Practitioner, Business Administration And Management, General