Deepak Chouhan Email & Phone Number

London Area, United Kingdom

• Responsibilities include high level screening of items and staff at security desks prior to providing clearance to proceed • Responsible for the overall security of a defined controlled area • Utilising functional and technical skills to ensure all ID and travel documents are intact and valid to cross borders • Daily patrolling of terminals to ensure the safety and security of all passengers and staff • Constant communication with relevant teams including Police to highlight any high risk/ unidentified items to internal teams • Manage all issues to ensure security policies are adhered to within the standards required • Comprehensive understanding of baggage systems via X-Ray Machines to detect illegal and prohibited items • Maintaining 100% alert levels and proactively challenge any suspicious behaviours or activities professionally • Aid in decision making with team dynamic to improve efficiencies

London, England, United Kingdom

•Leading a team of 10 staff members and organising VIP from start to end with safety as an utmost priority • Coached and developed the team to ensure they take ownership and use their judgement to make real time decisions and changes that are in line with the business objectives and priorities (customer’s satisfaction and productivity) • Ensured each individual had resources to meet their targets for weekly, bi-weekly, monthly and yearly targets • Conducted monthly and quarterly performance reviews with all team members and grasping an understanding on how existing processes can be improved from their perspective • Managing VIP passenger escorts from A to B points, assembling and organising Bag Escort Porters pre arrival • Arranging and planning chauffer’s for VIP individuals in advance of arrival – measured through agreed SLAs • Analysing and identifying key talents within the team – utilising key strengths to ensure motivation of the team is at its peak at all times • Reported issues and challenged senior management to improve processes and enhance customer experience • Monitoring and managing holidays, sickness and lateness for the whole team – addressing issues immediately as they arise with contingencies in place to eliminate potential resourcing issues • Ensured policies relating to health and safety guidelines are respected across the board • Conducted first stage disciplinary meetings with HR support as necessary but focused on regular conversations to minimise the need • Ensuring all meetings and agendas are clearly documented and cascaded to the relevant manager or division • Regular meetings with Customer leadership Team to understand additional requirements, integration road mapping, potential change controls/extensions, with an eye toward future sales opportunities

Bsc (Hons) Business Management & Marketing, Business Management, 2:1

Btec National Diploma In Business & Finance, Merit, Merit, Merit

Intermediate General National Vocational Qualification, Merit