Assistant Manager
Current
May 2019 - Present
AeroLeads people directory · profile
Deepak Dalal Email & Phone Number
Assistant Manager at Ecom Express Private Limited
at
Ecom Express Private Limited
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 100%
Current company
Role
Assistant Manager at Ecom Express Private Limited
Location
India
Who is Deepak Dalal? Overview
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Quick answer
Deepak Dalal is listed as Assistant Manager at Ecom Express Private Limited at Ecom Express Private Limited, based in India. AeroLeads shows a matched LinkedIn profile for Deepak Dalal.
Deepak Dalal previously worked as Assistant Manager at Ecom Express Private Limited and Senior Operations Analyst at Bharti Airtel Limitied Gurgaon. Deepak Dalal holds Bachelors In Science, Non-Medical from Rotary Public School.
Company email context
Email format at Ecom Express Private Limited
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Ecom Express Private Limited
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Profile bio
About Deepak Dalal
Action oriented, constructive spirited individual with strong work ethics. Passionate about people management and exhibit strong leadership skills. A trusted management professional with 3+ years progressive experience in global organizations. Exhibited high impact capability in transactional quality, service delivery and customer experience.
Listed skills include Team Management, Logistics Management, Mis, Supply Chain Operations, and 7 others.
Current workplace
Deepak Dalal's current company
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5 roles
Deepak Dalal work experience
A career timeline built from the work history available for this profile.
Senior Operations Analyst
Bharti Airtel Limitied Gurgaon
Responsibilities: Working on projects of SOP designing for Customer Experience. Designing Process Flows for the knowledge base application. Meeting different process head to finalize the designing. Implementing the finalized design into the software. Testing designed flow in staging tool before sending to production team. Making non voice email templates for email responses by advisors at various centers PAN India.
Aug 2017 - May 2019
Senior Operations Analyst
Responsibilities: Preparing reports & analysis on ticket accuracy, increasing C-SAT. Handling a team of 20 agents. Allocating Task to agents and taking update for further updation. Meetings with the Fulfilment team and courier partner to plan for future shipments and its timely delivery. Handled CEO/Social Media Escalation. Training the New Agents about the process. Co-ordinating with the other departments like Customer Care, Merchant operations, Fulfilment Centres and Concern courier for meeting the day to day Shipped/Returned Orders. Handled Damage and Empty cases and brought debit acceptance from 3 PL. Arranging COF with the help of 3 PL for heavy or high value shipment and getting same covered under insurance policy. Having a core knowledge regarding the forward shipment process. Coordinated with 3PL for the faster processing of forward shipments. Handling the offline complaint of customer visit at head office for resolution. Worked on NSS shipment. Arranging reverse pick by own sources as per courier availability for NSS location. Dealing with warehouse team regarding the shipment received at warehouse from self-courier by customer. In case of wrong shipment received, approach the customer for further updation. Handling the COD remittance process in coordination with billing team.
Jul 2014 - Jul 2016
Senior Associate
Responsibilities: • Maintaining the database of product mapping of Cars.• Coordinating with the department for the rectification of data
Apr 2013 - Jun 2014
Associate
Responsibilities: Data analysis & report creation Customer assistance & escalations handling Audit for all Posting Data and Posting.
May 2012 - May 2013
1 education record
Deepak Dalal education
-
Rotary Public School
FAQ
Frequently asked questions about Deepak Dalal
Quick answers generated from the profile data available on this page.
What company does Deepak Dalal work for?
Deepak Dalal works for Ecom Express Private Limited.
What is Deepak Dalal's role at Ecom Express Private Limited?
Deepak Dalal is listed as Assistant Manager at Ecom Express Private Limited at Ecom Express Private Limited.
Where is Deepak Dalal based?
Deepak Dalal is based in India while working with Ecom Express Private Limited.
What companies has Deepak Dalal worked for?
Deepak Dalal has worked for Ecom Express Private Limited, Bharti Airtel Limitied Gurgaon, Shopclues, Canon India, and California Service Bureau.
How can I contact Deepak Dalal?
You can use AeroLeads to view verified contact signals for Deepak Dalal at Ecom Express Private Limited, including work email, phone, and LinkedIn data when available.
What schools did Deepak Dalal attend?
Deepak Dalal holds Bachelors In Science, Non-Medical from Rotary Public School.
What skills is Deepak Dalal known for?
Deepak Dalal is listed with skills including Team Management, Logistics Management, Mis, Supply Chain Operations, Vendor Management, Microsoft Office, Customer Service, and Microsoft Excel.
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