Alpha Data- Abu DhabiIT Support Engineer June - 2010 – PresentWorking For Alpha Data Support Engineer in Abu Dhabi Investment Council Roles & Responsibilities: Support for all desktop IT Services including desktop PCs, laptops, IP telephony, meeting room video conferencing and office printing and scanning. Manage routine maintenance jobs, database backups & ensure that they are secure & reliableDuties:•Creating standard server build •Updating servers with latest service packs•Configuration and testing of any new hardware and installation and maintenance services. •Supporting users and network administrators over the telephone and by email. Maintain the company’s network infrastructure.•Travelling to client sites to help with installs, deployment, and troubleshooting. Management of the daily data backup and retrieval scheme.•Installing and operating Windows desktop and server operating systems.•TCP/IP networking and hardware maintenance and repair.•Training new employ of staff and compiling procedural documentation.•Assisting the network, system, security and backup administrators with support requests.•Ensure computer hardware is safe & complies with health and safety legislation. Applying patches in accordance with company procedures.•Perform routine backups & archival of files to assist with disaster recovery. Escalating and identify any critical issues. •Analyzing user support statistics/data and recommending appropriate measures.•Answering incoming calls from clients, processing emails and logging calls. Following procedures/checklists and updating support documentation. Working with Windows servers & applications within a mixed OS environment.•Worked with Symantec backup systems and now IBM Tivoli Backup.•Experience of Blackberry Devices and Blackberry Enterprise Server.•Providing technical support via helpdesk systems for a wide range of internal & external applications.

HCL Info system- ChennaiFacility Management Engineer Oct - 2008 to Jan - 2010.Roles & Responsibilities: Responsible for the installation and maintenance of IT equipment including printers, scanners and workstations. Supporting customers using remote access technologies and also by visiting client sites. And also responsible for supporting the company's clients at all levels as part of a helpdesk teamDuties:•Configuring and troubleshooting desktops, laptops •Installing and configuring the peripherals, components and drivers•Installing software and application to user standards•Familiar with hardware tools like printers, Scanners and telecommunications devices.•Excellent troubleshooting skills in complex software and hardware problems.•Active Directory users and groups management•Distribute packages via Group policy across all the desktops and servers.•First level troubleshooting for Mail delay and delivery issues using Microsoft Mail Internet Headers.•Good Troubleshooting skill on Office Outlook 2003 & 2007 Clients.•Configuring Lotus notes and First level troubleshooting for Mail delay and delivery issues•Administering the IT department’s policies and procedures.•Ensure computer hardware is safe & complies with health and safety legislation. •Applying patches in accordance with company procedures.•Creating standard process for group policy deployment•Remote administration of servers for any problem across Fidelity offices related to MS OS.•Backup Management, Reporting and Recover.